• Customer Retention | Marketing

    EE Quadruples Successful Offers to Customers

    Learn how EE leveraged Pega Marketing for Communications for customer retention management and to increase customer lifetime value.

  • Customer Retention | Marketing

    Elisa Bridges Omni-Channel Gaps

    Elisa’s vision was to create an omni-channel environment in which each customer interaction was relevant, timely, and consistent – and customers could migrate seamlessly to their preferred channel, without losing context.

  • Customer Service, Customer Retention | Marketing

    Etisalat: Connecting the Customer Conversation

    Seeking new methods to expand marketing offers and services, Etisalat implemented Pega and Accenture’s Intelligent Customer Decisioning as-a-Service solution, which combines Pega® Marketing for Communications and Pega® Customer Decision Hub with Accenture’s consulting, managed services, and deep industry expertise across technology, digital, and marketing.

  • Customer Engagement, Legacy System Innovation | Platform

    Liberty Global: Digital transformation across systems and geographies

    With Pega, Liberty Global created an enterprise digital layer across all of its legacy IT systems.

  • Customer Retention | Marketing

    Oi: Making Complex Marketing Simpler and More Effective

    Oi used Pega Marketing to create one unified, efficient system across 22 operations, 9,000 call center agents, and 1,000 stores, complete with AI-powered next best actions that guide an agent to make the right offer at the right time.

  • Marketing

    Game-Changing Experiences At Optus

    With Pega Marketing, Optus integrated CRM and mobile to decrease campaign time-to-market by 90%.

  • Customer Service, Operational Excellence | Platform

    Orange Revolutionizes B2B Order Management With Pega

    With Pega’s dynamic case management, Orange improved customer communication by 30% and decreased fallout tasks by 50%.

  • Customer Retention | Marketing

    Sprint: Achieving World-Class Retention in Record Time

    In just 90 days Sprint implement Pega’s Marketing for Communications solution, leveraging predictive and self-learning analytics and prebuilt retention processes, to identify customers at risk of churn and proactively provide personalized retention offers.

  • Customer Retention, Legacy System Innovation, Customer Service | Customer Service

    TalkTalk: Leading a Consumer Revolution

    TalkTalk deployed Pega Customer Service for Communications, introducing case management, industry service cases, and Next-Best-Action for customer service.

  • Customer Service, Operational Excellence | Sales Automation

    Telecom Italia: Unifying the B2B Customer Experience

    With the Pega solution, Telecom Italia is now able to go to market more aggressively with dozens of new integrated offers.