• Customer Retention | Marketing

    EE Quadruples Successful Offers to Customers

    Learn how EE leveraged Pega Marketing for Communications for customer retention management and to increase customer lifetime value.

  • Customer Retention | Marketing

    Oi: Driving Customer Retention and Increasing Profitability

    With Pega Marketing, Oi has delivered significant improvements in customer retention and Average Revenue Per User (ARPU) while reducing retention costs.

  • Customer Service, Operational Excellence | Platform

    Orange Revolutionizes B2B Order Management With Pega 7

    With Pega’s dynamic case management, Orange improved customer communication by 30% and decreased fallout tasks by 50%.

  • Customer Retention | Marketing

    Sprint: Achieving World-Class Retention in Record Time

    In just 90 days Sprint implement Pega’s Marketing for Communications solution, leveraging predictive and self-learning analytics and prebuilt retention processes, to identify customers at risk of churn and proactively provide personalized retention offers.

  • Customer Retention, Legacy System Innovation, Customer Service | Customer Service

    TalkTalk: Leading a Consumer Revolution

    TalkTalk deployed Pega Customer Service for Communications, introducing case management, industry service cases, and Next-Best-Action for customer service.

  • Customer Service, Operational Excellence | Sales Automation

    Telecom Italia: Unifying the B2B Customer Experience

    With the Pega solution, Telecom Italia is now able to go to market more aggressively with dozens of new integrated offers.

  • Customer Service, Operational Excellence | Operations

    Telstra: Complex B2B Provisioning in 8 Instead of 80 Days

    Learn how Pega helped Telstra simplify business processes and streamline enterprise work management, reducing their service cycle by 70%.

  • Customer Service, Operational Excellence | Customer Service

    Telstra: Transforming Customer Service Moves

    Telstra has delivered a huge positive swing in customer advocacy using Pega to manage customer service episodes from end-to-end using case management.

  • Customer Service, Operational Excellence | Operations

    Vodafone Germany: Excelling in B2B Order Management

    odafone is using Pega to deliver digital order capture, technical order fulfillment, and business process automation with case management.

  • Customer Service | Marketing

    Etisalat

    Etisalat is the UAE's leading telecommunications operator and one of the largest corporations in the GCC.