Customer Service Trends

Customer Service Trends

In this two minute webcast, Kate Leggett, a Forrester vice president and principal analyst, discusses the major trends that will shape how organizations deliver customer service in five years so that it becomes increasingly effortless, increasingly pain free for the customer.

Forrester Research, Inc: Major Trends Driving Customer Service

 

Super Personalization

Super Personalization

Why your applications must evolve to incorporate predictive analytics and decisioning.

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