Customer Service Platform
Evolve your customer service platform to meet customer demand.
Your customers expect a lot from your customer service platform. They want their service experiences to be quick, easy and right the first time. They want access on any channel, any device, at any time. And they want your customer service reps to know their history and their needs without having to explain things over and over again.
That’s a lot to demand. Most customer service management software does a decent job of collecting and storing information but falls flat when it comes to providing tools for analyzing or using it. A legacy customer service platform can’t accommodate the many channels that customers used today, much less follow a conversation as it transitions across channels. And traditional customer support software has no hope of connecting the disparate business units and siloes of information required to resolve a customer inquiry on the first try.
Pega offers an alternative – the next generation of tools and functionality you need to satisfy the ever-rising expectations of your always-connected customers.
Can you keep up with always-improving technology and ever-growing customer demands? See how CRM evolved helps your business do more, faster.
Customer service solution buyers report growing pressure from their colleagues utilizing Salesforce.com’s Sales Cloud to also adopt Service Cloud to offset price increases. Customer service professionals should, however, think twice.
A next generation customer service platform from Pega.
As a leading provider of strategic applications for the world’s largest and most sophisticated companies, Pega provides a customer service platform that is the highest rated application for large organizations. 1 Built on the fast, highly scalable and unified Pega 7 platform, Pega’s customer service offering anticipates customer needs, provides step-by-step guidance for employees, and automates processes to deliver a satisfying, accurate and efficient customer service experience every time.
Pega’s customer management software includes a contact center desktop, case management for customer service, mobile field service, self-service and industry-specific processes and data models.
Benefits of Pega’s customer service platform.
With all the capabilities needed to streamline operations and deliver outstanding customer experiences, Pega enables you to:
- Maximize customer satisfaction by connecting all the people and systems needed to resolve a customer inquiry.
- Provide omni-channel service that can track customer conversations seamlessly across channels and devices without losing context.
- Improve productivity by automating tasks and delivering step-by-step guidance for employees to complete processes based on the context of each situation.
- Respond to new opportunities and regulations with a customer support platform that deploys quickly and can adapt easily to changing requirements.
1 Gartner and Forrester. See pega.com/service for details.