Customer Management Software
How does your customer management software stack up?
Customers today expect exceptional experiences every time they interact with your company. From interaction across channels to personalized content to fast resolution of their issues, customers want experiences that are easy, relevant and immediate. And they know if you can't provide it, your competition is just one click away.
Delivering on these expectations requires a new breed of customer management software. Most CRM systems weren't built for omni-channel communication in real-time -- they simply don't have the capacity to connect all the disparate people, systems and data needed to manage something so complex.
Pega is different. Built on a super-fast and highly scalable customer engagement platform, our customer management software transforms every aspect of the customer journey – from sales and marketing to the customer onboarding process and enterprise customer service – to provide the kind of experiences that turn buyers into customers and customers into advocates.
Can you keep up with always-improving technology and ever-growing customer demands? See how CRM evolved helps your business do more, faster.
Customer service solution buyers report growing pressure from their colleagues utilizing Salesforce.com’s Sales Cloud to also adopt Service Cloud to offset price increases. Customer service professionals should, however, think twice.
Customer management software from Pega.
Pega develops strategic applications for sales, marketing, service and operations that enable you to streamline processes, connect with customers in real time on any channel, and easily adapt to meet changing requirements.
Our customer management software, Pega Customer Service, lets your people provide exceptional service and deliver memorable experiences to significantly increase customer satisfaction. By anticipating customer needs, automating processes and providing guidance to customer service reps, Pega Customer Service lets you deliver a more efficient and accurate service experience for your connected customers.
Our customer management software provides tools to:
- Engage customers in a single, continuous conversation via any channel: social media, mobile apps, live chat, phone calls, co-browsing, and in-person visits.
- Ensure fast resolution of issues with technology that intelligently guides employees to the next best action based on the context of a specific situation.
- Move work to the right people by automatically assigning outstanding tasks and connecting front- and back-office activity for end-to-end resolution.
Benefits of Pega's customer management software.
With Pega you can:
- Anticipate what's right for customers by using sophisticated customer experience analytics to understand their context, identify their need and predict their behavior.
- Connect customers to the systems and people can get things done quickly.
- Minimize the complexity of managing customers to ensure more optimal customer experiences.
- Evolve quickly to adapt to new customer demands, market opportunities and business requirements.