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Crisis Response Solutions for Travel and Transportation

Your customers urgently need your help to ease their travel concerns. We are providing Pega clients with solutions designed to address that need in a timely, empathetic, and efficient way.

Handle unprecedented volume with digital self-service

Travel and airline companies are overwhelmed with customer inquiries – often more than double the usual volume – while transitioning customer service representatives to work from home. Anxious customers are frustrated as they wait for answers about refunds, credits, safety, and more. They need real-time responses, and you need quick solutions. Pega’s intelligent self-service solution helps you:

  • Enable digital alternatives, such as web self-service, mobile apps, and chatbots, tailored to individual customer needs
  • Handle more requests offline using a combination of automated bots and dedicated representatives to reduce costs
  • React in real time to new policies and processes

Let’s partner together

Together, we can help you adapt to uncertainty and get your customers the support they need in this time of crisis. Contact us to learn how to use these solutions within your existing Pega environment.

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