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Crisis Response Solutions for Manufacturers

Manufacturers must urgently untangle supply chains, safely ramp production, and empathetically service customers. Stay ahead of the crisis with Pega’s solutions for manufacturers and captives.

Collaborate to solve supply chain disruption

Your supply chain is disrupted. Your team is working heroically to source materials in a challenging ecosystem. But your existing supply chain systems aren’t flexible enough to support you. Pega’s supply chain collaboration and communication solution – delivered with Infosys –  lets you quickly collaborate to address unplanned gaps, disconnects, and issues within your supply chain – whether its sustaining production or ramping up after shutdown. Pega helps you unlock and extend your legacy ERP and SCM solutions by arming you to:

  • Collaborate and communicate with existing suppliers
  • Identify and activate alternative suppliers
  • Onboard alternative suppliers rapidly

Get teams back to work safely

As you restart or accelerate manufacturing operations, there are unprecedented obligations to address. You must care for the health and safety of your workforce and secure regulatory approvals by locale before you can ramp up production through staged returns of employees and contractors. This process can’t be effectively managed at industrial scale with spreadsheets and emails. Pega’s manufacturing production ramp readiness solution – delivered with Tech Mahindra – helps you:

  • Orchestrate the relaunch of operations and production 
  • Promote collaboration across silos with end-to-end visibility
  • Address variances in local operating policies and regulations across sites
  • Extend for business contingency and stabilization

Offer compassionate self-service options

Captive and asset finance organizations are making payment concessions and accommodations to support customers in financial distress. But an unprecedented wave of servicing volumes has contact centers and back offices overwhelmed. Pega’s captive finance preemptive servicing automation – delivered with Tech Mahindra – helps captives rapidly extend existing capabilities to:

  • Enable self-service to mitigate call and email volumes
  • Automate payment concessions like delaying principal or interest, waiving late fees, and adjusting interest rates or terms
  • Address regulations across jurisdictions and risk factors for recovery
  • Infuse empathy into collections
  • Accelerate business stabilization

Let’s partner together

Together, we can help you overcome unprecedented operations, supply chain, and servicing challenges. Contact us to learn how to rapidly adopt these solutions within your existing Pega environment.

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