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Crisis Response Solutions for Government

During this time of global disruption, the public needs government support more than ever. We are providing agencies with reference applications that quickly adapt to changing policies and give citizens the support they need.

Field benefit claims rapidly

The COVID-19 crisis has challenged governments to quickly pivot their focus to prevent the public from experiencing extreme financial hardship. As benefit claims increase, agencies are struggling to respond to the flood of applications, often resulting in significant call center volumes and countless unanswered emails. Pega’s benefits intake solution helps government agencies:

  • Support citizens with self-service, mobile, and channel-less intake for quick response
  • Manage and respond to all benefit applications in a timely and empathetic manner
  • Respond in real time to policy and process changes

Manage changing government programs

As COVID-19 continues to spread, government programs are quickly and constantly changing. Government agencies are struggling to support these programs due to aging ERP systems and rigid grant management infrastructure. Pega grants management solution helps government agencies:

  • Update critical grant management systems and stay flexible as new programs change
  • Manage new programs, recipients, reporting, and reconciliations
  • Streamline the payment process

Expand programs dependably

Programs are expanding rapidly. Governments are investing huge sums. Ensuring successful outcomes from these changes is crucial. Agencies need to prepare for audit and oversight from day one – with a flexible and compliant front-end system. Pega program integrity solution helps government agencies:

  • Automate paper-based and remote processes to quickly build mobile programs
  • Enable field and operations teams to monitor programs and recipients
  • Prioritize correction of oversight based on risk assessments and resources

Let’s partner together

Together, we can help you adapt to changing policies and give the public the support they need in this time of crisis. Contact us to learn how to use these solutions within your existing Pega environment.

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