Transform Consumer Disputes and Fraud Claims

For over 30 years, the world’s largest issuers have turned to Pega for consumer dispute and fraud claim solutions. Visa Claims Resolution (VCR) rules for 2017 provide a unique opportunity to revisit your approach to claims.

Striking a balance between the customer experience and your need for efficiency and compliance can be challenging. The new Visa Claims Resolution (VCR) initiative is creating a unique opportunity to revisit consumer dispute and fraud claim processing, so don’t limit yourself to just a compliance update.

To redefine your dispute and claim handling processes, while remaining competitive, your bank must balance the following disparate pieces:

  • Cardholders’ wants
  • Process Efficiency
  • Compliance Requirements

Download the eBook to learn how retail banks and card issuers can simplify dispute and claim operations to increase all three areas – efficiency, satisfaction, and compliance.

Get the eBook

Pega Smart Dispute

Pega Smart Dispute for Issuers

Pega Smart Dispute for Issuers governs payment disputes throughout their lifecycle in any channel – managing all aspects of this unique “moment of truth.” Simplify your claim operations to increase efficiency, customer satisfaction, and compliance – including Visa Claims Resolution (VCR) support.

View the data sheet  Read the case study

Watch how Smart Dispute helps you fix “moments of truth” problems fast.