Business CRM software
Ensure exceptional customer experiences with better business CRM software.
In years past, business customer relationship management (CRM) software was the solution companies turned to when seeking tools to better serve their customers. But as power has shifted in recent years from product-centric companies to customer-centric organizations, traditional business CRM software has fallen short.
Can you keep up with always-improving technology and ever-growing customer demands? See how CRM evolved helps your business do more, faster.
Customer service solution buyers report growing pressure from their colleagues utilizing Salesforce.com’s Sales Cloud to also adopt Service Cloud to offset price increases. Customer service professionals should, however, think twice.
Traditional business CRM solutions have tended to be very data-focused and lack the capabilities to deal with the demands of increasingly complex customer and business realities. With customers now able to interact with multiple channels online and to change providers the minute they feel their needs are not met, companies need business CRM software solutions that can create better customer experiences, and not just quality customer service.
Powerful new business CRM software can help the organization build loyalty by better understanding customers, fulfilling requests more effortlessly and effectively, and delivering the right message at the right time in interactions across every channel.
For a business CRM software solution that can help deliver customer retention and build brand loyalty, more companies today are turning to Pegasystems.
Pegasystems’ business CRM Software transforms the customer experience.
Pegasystems provides contact center software and CRM applications to many of the world’s leading companies. Where traditional business CRM solutions provide customer experiences that are impersonal, slow and rigid, Pegasystems’ CRM software offers a customer-centric approach that helps companies build stronger more profitable relationships with customers.
Pegasystems’ business CRM solutions allow companies to interact with their customers over any channel across the customer lifecycle. This innovative CRM system automatically guides service representatives to present the right content at the right time in every interaction for a more personal and satisfying customer experience. With Pegasystems business CRM software on the cloud or on-premise, organizations can consistently deliver an outstanding customer experience to increase retention, customer satisfaction and profitability.
Key business and CRM benefits of Pegasystems software.
Pegasystems’ customer relationship management applications enable companies to:
- Ensure quality, consistency and efficiency through every phase of the customer experience with unified strategies across all channels.
- Optimize the each interaction with real-time decisioning, dynamic processes and advanced analytics.
- Fulfill customer needs more quickly and effectively with advanced case management tools that maximize automation and eliminate manual procedures.
- Leverage existing business software through easy integration to extend functionality and improve the quality of customer experience.