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A Pega Whitepaper

Service beyond the call center

Service leaders are transforming their call centers into modern-day customer engagement centers

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Beyond the call center: Moving to the AI-powered customer engagement center

PDF | 12 pages | 15 mins read

Moving to the AI-powered customer engagement center

The contact centers of today look nothing like the call centers of yesterday – and with more channels to manage and more advanced technology than ever before, the right strategy can make all the difference.

Read our whitepaper to learn how to:

  • Reorganize around the customer journey
  • Stop making your customers wait for resolutions
  • Deliver simpler experiences for customers and agents alike

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6 steps to simplifying service

5 trends service leaders can’t ignore

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Pegasystems is the leader in software for digital transformation. Find out more about our 35-year history of helping the world's leading organizations achieve breakthrough business results.

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