VetCentric Chooses Pegasystems Business Process Management Solution

CAMBRIDGE, Mass., Feb. 28, 2005 — VetCentric, the country's leading veterinarian home-delivery pharmacy, has chosen Pegasystems' (NASDAQ: PEGA) rules-driven "smart" business process management (BPM) solution to provide best-in-class processes for its customer service operations.

Pegasystems was selected by VetCentric to deploy a customer service and sales and marketing solution which will allow the most effective order processing, sales promotion, and marketing programs for their customers and employees. Michael Wallrich, Senior Vice President of Global Sales, Pegasystems, commented, "Pegasystems' Customer Process Management solution is designed to ensure business operations can keep pace with changing market demands. We are delighted VetCentric has selected our smart BPM solution to automate and optimize the most convenient service for their customers."

"We are committed to enhancing the veterinary and pet-owner relationship, and look forward to continuing to provide the best services for all of our customers," said Ted Tompkins, Vice President, Information Technology, VetCentric.

About VetCentric

VetCentric is the country's leading veterinarian home-delivery pharmacy, committed exclusively to enriching the veterinary-client-patient relationship. VetCentric's veterinary partners benefits from using its service as an extension of their own practice, providing cost-effective home delivery to their clients. Currently VetCentric serves 8,000+ veterinarians across the US, and has demonstrated the ability to improve compliance with the veterinarian's instructions. VetCentric's veterinary practices are able to control inventory expenses, as well as increase staff efficiency and clinic profitability. At the same time, pet owners enjoy the convenience of home delivery and access to information and practice specific communication via mail and the Internet. VetCentric home-delivery provides a broad range of prescriptions, preventives, compounded medications, therapeutic diets, and nutraceuticals. The company serves veterinarians nationally, with headquarters in Annapolis, Maryland.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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