Transcom, Leading International Business Process Outsourcing Provider, to Differentiate Service Offerings with Pegasystems’

Reading, Berks, 20 February 2008:  Transcom, a leading global outsourced services company active in Customer Relationship Management (CRM) and Credit Management Services (CMS), has selected SmartBPM® from Pegasystems Inc. (NASDAQ: PEGA) as central to its growth strategy, enabling it to deliver multi-country, multi-product solutions to its rapidly growing and diverse customer base.

Pegasystems is the leader in Business Process Management and its SmartBPM® Suite is the only BPM offering on the market that includes a content-rich, out-of-the-box CRM framework, enabling global deployments in weeks, not months.

The Pegasystems solution will initially power Transcom’s collections and CRM services, supporting multiple products and highly variable processes and regulations across Transcom’s European operations. This implementation will establish a service delivery backbone that can rapidly be extended to meet the demands of Transcom’s diverse clients in close to 30 countries around the world.

“We chose to work with Pegasystems because they provide us with a unique and powerful combination of highly scalable open technology, a content-rich CRM framework and, most important, the ability to easily create and extend CMS solutions to meet the most advanced needs from our customers,” said Julio Prado, General Manager, Collections at Transcom.

Transcom CEO Keith Russell commented, “The Pegasystems solution will allow us to further expand our business and to continue delivering an unrivalled customer service offering across all of our regions
and in vertical markets.  At the same time, Pegasystems’ ‘Build for Change’® model will serve us well in a market in which the ability to respond rapidly and effectively to evolving customer needs is crucial, as we look to maintain our leadership position in the fast-changing and fiercely competitive customer service and debt collection market.”    

“We’re delighted to add Transcom to our international roster of BPO customers and look forward to helping them grow their outsourcing business across a wide range of industries, and countries– all with the customer at the very heart of every interaction and work activity,” confirms David Wells, managing director, Pegasystems EMEA. 

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

All trademarks are the property of their respective owners.

The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


Press Kit


Media Contacts

Lisa Pintchman Rogers
VP, Corporate Communications
[email protected]
+1 617-866-6022

North America:
Sean Audet
Director, Corporate Communications
[email protected]
+1 617-528-5230

Ilena Ryan
Sr. Manager, Public Relations
[email protected]
+1 617-866-6722

Joanna Richardson
Director, Corporate Communications
[email protected]
+44 (0) 118 9651 660

Jon Brigden
PR & Communications Manager
[email protected]
+44 (0) 118 9398 584

Pegasystems Inc.
One Rogers St.
Cambridge, MA 02142
Phone +1 617-374-9600
Fax +1 617-374-9620