Texas County & District Retirement System Chooses Pegasystems

CAMBRIDGE, Mass. – April 19, 2012 – Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) and software for customer centricity, today announced that Texas County & District Retirement System (TCDRS) has chosen Pegasystems to modernize its legacy systems used to manage employer benefit plans.  The multi-billion public trust will leverage Pega’s dynamic case management technology to enhance services to members, respond more rapidly to customer needs, and improve information security and controls.

The modernization initiative, driven by Pega technology, will enable TCDRS to:

  • Improve flexibility to meet clients’ changing needs and enhance services over multiple channels;
  • More efficiently administer the benefit plans of over 620 employers with improved workflow management tools;
  • Improve information security and controls;
  • Implement continuous improvements to allow for quicker delivery to customers and reduce overall project risks.

TCDRS, which partners with county and district employers to provide reliable retirement, disability and survivor benefits to more than 225,000 Texans, chose Pegasystems for its proven success with retirement services and customer experience improvement across a variety of institutions. Pegasystems, a long-time software supplier for government clients, helps drive efficiencies at numerous government agencies globally. Its offerings include a Citizen Benefit Delivery solution that enables agencies to deliver better citizen service with fewer resources.

 

Quotes & Commentary:

Amy Bishop, Deputy Director, Texas County & District Retirement System

“As a leading retirement services organization we’re always looking to become more agile in how we can better serve our 225,000 members.  This significant modernization initiative is continued proof of our commitment to member satisfaction and we are embracing advanced technology from Pegasystems to help drive this effort.” 

Tim Lindstrom, CEO, iBridge Group

“More government clients are looking for flexible, advanced technology to quickly offer more efficient ways to modernize systems, manage their work and become more agile.  TCDRS is at the leading edge of this trend.  Together with Pega, we’re delivering value and providing mission critical support for this significant initiative.”

John Barone, Vice President, Global Strategic Alliances, Pegasystems

“We’re excited to be working closely with iBridge for Texas County & District Retirement System to help drive its modernization efforts.  Our dynamic case management technology is a hand-in-glove fit for their goal and objectives, and we’re confident they’ll see rapid results as they leverage our transformation technology.”

  

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at www.pega.com.

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.

 

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Media Contacts

Lisa Pintchman Rogers
VP, Corporate Communications
[email protected]
+1 617-866-6022

North America:
Sean Audet
Director, Corporate Communications
[email protected]
+1 617-528-5230

Ilena Ryan
Sr. Manager, Public Relations
[email protected]
+1 617-866-6722

Europe:
Joanna Richardson
Director, Corporate Communications
[email protected]
+44 (0) 118 9651 660

Jon Brigden
PR & Communications Manager
[email protected]
+44 (0) 118 9398 584

Pegasystems Inc.
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Phone +1 617-374-9600
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