Standard Chartered Automates Customer Service with Pegasystems

CAMBRIDGE, Mass., Nov. 17 — Standard Chartered Bank has selected the Smart Investigate solution framework from Pegasystems Inc. (Nasdaq: PEGA) as part of a major drive to improve customer service in payments processing.

Pegasystems has a well-established reputation as a market leader in BPM, backed up by a solid customer reference base. Smart Investigate will be used to support Standard Chartered in moving to a fully-automated, end-to-end process, by minimizing payments transactions errors and ensuring that any follow-up investigations are undertaken both rapidly and consistently.

The Smart Investigate framework is built on Pegasystems' SmartBPM Suite, an intelligent rules-driven BPM software suite of tools designed to enable businesses to rapidly deploy and manage process-management solutions throughout their life-cycle.

"The flexibility and responsiveness of the Pegasystems solution is ideally suited to large organizations such as Standard Chartered looking to achieve rapid change," confirms David Wells, Vice President and Managing Director EMEA, Pegasystems.

About Standard Chartered

Standard Chartered PLC is listed on both the London Stock Exchange and the Stock Exchange of Hong Kong and is ranked in the top 25 among FTSE-100 companies, by market capitalisation.

Standard Chartered has a history of over 150 years in banking and is in many of the world's fastest growing markets. It has an extensive global network of over 1,200 branches (including subsidiaries, associates and joint ventures) in 56 countries in the Asia Pacific Region, South Asia, the Middle East, Africa, the United Kingdom and the Americas. As one of the world's most international banks, Standard Chartered employs almost 44,000 people, representing 89 nationalities, worldwide.

Serving both Consumer and Wholesale Banking customers, the Bank combines deep local knowledge with global capability to offer a wide range of innovative products and services as well as award winning solutions.

Standard Chartered is committed to be the Right Partner to all our stakeholders by living its values in its approach to managing its people, exceeding expectations of its customers, making a difference in the communities that we operate in and working with its regulators. The Bank is trusted across its network for its standard of governance and corporate responsibility.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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