Process Improvement and Greater Agility Seen as Key Defenses Against Credit Crunch, finds Pegasystems Survey


Sibos, Vienna, 16 September 2008: Some
of the world’s largest organisations in both the public and private sectors
expect to feel the impact of the current credit crunch for at least a further 12-24

Yet more than four in
five believe that business process management (BPM) tools will help them resist
many of the pressures of the economic downturn, by driving both improved
efficiencies and customer service through greater business agility.  So
finds a survey of senior business people attending a recent networking event
hosted by leading rules-based BPM provider, Pegasystems.

Long-term, broadly-based impact

More than two-thirds
of those questioned (67%) expect the credit crunch to last for the next 12-24
months.  A further 20% are more
pessimistic, anticipating the impact to be felt for more than two years, with
only 13% confident of an economic turnaround within the next 12 months.  So how will this impact be felt?

  • 88% expected technology investment to slow down as
    end-users make the most of what they already have in place
  • At the same time, a
    similarly overwhelming 84% anticipated greater
    pressures on achieving rapid return on investment (RoI)
    and 79% expected increased pressure in driving price
    in such IT investment
  • Better news however is that
    fewer respondents anticipated a downturn in major project activity, with only
    49% seeing a reduced likelihood of
    approving large implementations. 
    seems that in this area at
    least the jury is still out, as enterprise businesses recognise the need to
    maintain competitiveness in ever-tougher markets,” says marketing director,
    Jeremy Payne.    

Resisting pressures

In another key
finding, the survey confirmed that more than four out of five (82%) of
respondents believed that having a highly
agile BPM solution in place would help businesses resist better the pressures
of the credit crunch

“Interestingly, such confidence is based on their understanding that increasing
business flexibility through the use of BPM can drive both internal operational
efficiencies and superior customer delivery,” confirms Payne. 

Reinforcing this,
when asked which benefits of BPM delivery would be most valuable in resisting
such financial pressures, 27% cited
improved operational efficiencies
as the most beneficial, followed by 22%
citing cost savings.  Nearly as important however was improved responsiveness to customer needs (19%)
and improved ability to support customer
also figured strongly (highlighted by 15%).     

Maximising investment

Of those respondent
businesses with some form of BPM already in place, 22% have implemented a
solution company-wide, with a further 62% in operations.

“The survey
reinforces Pegasystems’ view that rules-based BPM in particular is especially
well-placed to help businesses address these market pressures,” confirms
Payne.  “Furthermore, BPM projects can
deliver rapid RoI and maximise IT investments by enabling business to build on
and enhance rather than ‘rip and replace’ legacy systems.

“Most importantly
however, businesses today need to be able to react quickly in meeting changing
customer and regulatory demands.  In
response, Pegasystems’ rules-based approach provides unprecedented business
agility for organisations to rapidly adapt and improve business processes –
essential in the drive to attract and, most importantly, retain customers.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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