Pegasystems Wins CRM Excellence Award

CAMBRIDGE, Mass., July 7, 2003 — Pegasystems Inc. (NASDAQ: PEGA), a leading provider of smart business process management (BPM) software, today announced it has won a CRM Excellence Award from Technology Marketing Corporation (TMC) and Customer [email protected] Solutions magazine for its implementation of a rules-based BPM solution for payments at Rabobank, an international corporate and investment bank headquartered in the Netherlands.

"With PegaINTEGRATED INVESTIGATIONS for Payments, our domestic and international banking network can track and trace investigations independently, using the Web-self service functionality, so they no longer have to contact our investigators for assistance," said Jaap Van Caspel, vice president of International Payment Services, Rabobank. "The Web self-service also gives our customers the opportunity to raise an investigation directly into our system. As customers update us with the correct information, we can create a case, fully automated, within seconds."

Continued Van Caspel, "There has been an 80% drop in the number of phone calls alone, which has considerably raised our productivity levels and reduced costs at the national, international and branch levels. Additionally, correspondent banks working with us have access to the same Web self-service functionality as our branches, and we plan to roll this service out to our full network of international correspondent banks in the near future."

"Customer [email protected] Solutions magazine implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM partners to their customers and clients," said Nadji Tehrani, chairman and CEO, TMC. "Pegasystems has demonstrated to the editors of Customer [email protected] Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset — their customers."

The CRM Excellence Awards are presented to companies whose products or services have proven invaluable in helping their clients implement successful CRM strategies and maintain customer relationships from acquisition through retention. Awards are based on hard data facts and numbers demonstrating the improvements that the winner's product have made in a client's business.

About Rabobank Group

The Rabobank Group is a broad financial services provider. Its cooperative foundation has given it a clear customer focus. All the divisions of the Group work in close cooperation in order to jointly offer customers the best possible price-quality ratio and a wide range of financial services and products, such as payment, saving, lending, insuring and investing. The Group consists of approximately 400 independent local cooperative Rabobanks, which together have around 1,000,000 members, and encompasses well-known subsidiaries such as Robeco, Interpolis, Schretlen and Co., Effectenbank Stroeve, Rabobank International, De Lage Landen and Gilde Investment. The group is represented internationally with 142 locations in 38 countries. The Rabobank Group has received the highest credit rating from the major rating institutes. In its Dutch home market, the Rabobank Group has nine million business and private customers and is market leader in virtually every area of financial services.

About TMC

Since 1972, Technology Marketing Corporation (TMC) has produced industry-leading trade magazines and events focused on technology and telecommunications. TMC publishes two magazines, Customer [email protected] Solutions and Internet Telephony; two online publications, Planet PDA Magazine and BiometriTech Magazine; and a series of e-mail newsletters. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs, and provide factual and unbiased product reviews. TMC also produces the INTERNET TELEPHONY® Conference & Expo, Planet PDA®: The Enterprise PDA Event, and BiometriTech Conference & Expo. publishes more than 25 topical online newsletters. For more information about TMC, visit its Website at

Forward-Looking Statements

Certain statements contained in this press release may be construed as "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. The words "believe," "expect," "hope," "anticipate," "plan," and similar expressions identify forward-looking statements, which speak only as of the date the statement was made. The company does not undertake and specifically disclaims any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These statements are based on current expectations and assumptions and involve various risks and uncertainties, which could cause the Company's actual results to differ from those expressed in such forward-looking statements. These risks and uncertainties include impact of pending regulatory proceedings, difficulty in predicting the completion of product implementations and consequently the timing of revenue recognition, the inability to attract and retain key employees, reliance on key third-party relationships, management of the Company's growth, and other risks and uncertainties. Further information regarding these and other factors which could cause the Company's actual results to differ materially from any forward-looking statements contained in this press release is contained in the Company's Quarterly Report on Form 10Q for the quarter ended March 31, 2003 on file with the Securities and Exchange Commission. Investors are cautioned not to place undue reliance on such forward-looking statements and there are no assurances that the matters contained in such statements will be achieved.

NOTE: Pegasystems is a registered trademark of Pegasystems Inc. Other product and company names may be trademarks of their respective owners.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

All trademarks are the property of their respective owners.

The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


Press Kit


Media Contacts

Lisa Pintchman Rogers
VP, Corporate Communications
[email protected]
+1 617-866-6022

North America:
Sean Audet
Director, Corporate Communications
[email protected]
+1 617-528-5230

Ilena Ryan
Sr. Manager, Public Relations
[email protected]
+1 617-866-6722

Joanna Richardson
Director, Corporate Communications
[email protected]
+44 (0) 118 9651 660

Jon Brigden
PR & Communications Manager
[email protected]
+44 (0) 118 9398 584

Pegasystems Inc.
One Rogers St.
Cambridge, MA 02142
Phone +1 617-374-9600
Fax +1 617-374-9620