Pegasystems to Sponsor LOMA Conference

CAMBRIDGE, Mass. — March 2, 2007 — Pegasystems Inc. (Nasdaq: PEGA), the leader in unified process and rules technology, today announced its participation as a sponsor in the LOMA Customer Service Conference February 28-March 2, 2007 in Las Vegas, and customer American National Insurance Company (ANICO), will present on "Using CRM in the Call Center to Automate Backend Processes for Productivity Gains."

    WHO: Zeb M. Miller, FLMI, Assistant Vice President, ANICO
    Tracy Milina, Division Manager, Health Client Services, ANICO

    WHAT: ANICO's Miller and Milina to present "Using CRM in the Call
    Center to Automate Backend Processes for Productivity
    Gains." This presentation will address the thought
    leadership position and innovative approach ANICO has taken
    with its CRM applications. These applications not only
    provide information to customer service representatives
    (CSRs) in the call center but also allow the CSR to process
    certain backend transactions at the time of the phone call.
    Utilizing Pegasystems' industry leading SmartBPM®
    technology in conjunction with legacy and document
    composition systems, ANICO is able to maximize overall
    productivity and eliminate the need for customer-originated
    requests to the back office.

    WHEN: February 28-March 2, 2007

    WHERE: The Mirage Las Vegas
    Las Vegas, Nevada

Founded in 1924, LOMA is an international association through which more than 1,200 insurance and financial services companies from over 80 countries engage in research and educational activities to improve company operations. The LOMA Customer Service Conference provides a venue to bring together service experts at these leading financial services companies for a day and a half of learning about the latest issues unique to this market segment and enabling networking with professionals facing similar challenges.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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Cambridge, MA 02142
Phone +1 617-374-9600
Fax +1 617-374-9620