Pegasystems Releases PegaSYSTEM 8.1 Upgrade of its Core Applications Technology; Expanded Integration Capabilities and Enhanced Connectivity

CAMBRIDGE, Mass., Aug. 5, 2002 — Pegasystems Inc. (NASDAQ: PEGA), a leader in rules-driven, business process management software, today announced the availability of the PegaSYSTEM 8.1. This release can offer Pegasystems' customers expanded real-time integration between Pegasystems' process automation technology software and other applications, enhanced system performance, and further support of customer initiatives.

The PegaSYSTEM 8.1 platform brings enhanced connectivity to other front-office applications. The release provides customers with increased functionality to help streamline business processes and to assist in delivering consistent customer service across multiple channels. Pegasystems' open, flexible technology and expertise in leveraging existing databases and legacy systems help organizations to automate and to integrate their critical business processes across the enterprise.

"Pegasystems' rules-driven applications solutions are already enabling many leading financial services, healthcare and insurance organizations to automate critical business processes and help them become more efficient and effective," said Joseph Friscia, executive vice president and general manager, Applications Business, Pegasystems. "The release of PegaSYSTEM 8.1 is evidence of our ongoing investment in technology to support our customers' needs and move our Applications Business forward."

The PegaSYSTEM 8.1 release includes PegaINTEGRATOR(TM), a new component designed to extend an organization's front-office applications with Pegasystems' process automation and fulfillment capabilities. Pegasystems' industry expertise in business process automation helps customers to minimize manual work efforts and to perform straight through processing of service requests, which can help to increase user productivity and to reduce service costs.

Additional features include the ability to facilitate intelligent, rules-driven communication between Pegasystems applications and other personal information management and collaboration solutions, which can provide greater flexibility in managing client-related data and driving sales and service information across the enterprise. This helps to increase staff effectiveness and productivity and to maintain customer information as a corporate asset.

Further PegaSYSTEM 8.1 enhancements include open access to transaction data for third party reporting, data mining and analysis, improved caching and database lock management, more flexible correspondence generation capabilities, and expanded SOAP support. Pegasystems offers a migration path for existing customers to previously defined workflows and interfaces.

Forward-Looking Statements

Certain statements contained in this press release may be construed as "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. The words "believe," "expect," "hope," "anticipate," "plan" and similar expressions identify forward-looking statements, which speak only as of the date the statement was made. The company does not undertake and specifically disclaims any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These statements are based on current expectations and assumptions and involve various risks and uncertainties, which could cause the Company's actual results to differ from those expressed in such forward-looking statements. These risks and uncertainties include impact of pending regulatory proceedings, difficulty in predicting the completion of product implementations and consequently the timing of revenue recognition, the inability to attract and retain key employees, reliance on key third-party relationships, management of the Company's growth, and other risks and uncertainties. Further information regarding these and other factors which could cause the Company's actual results to differ materially from any forward-looking statements contained in this press release is contained in the Company's Quarterly Report on Form 10Q for the quarter ended June 30, 2002 on file with the Securities and Exchange Commission. Investors are cautioned not to place undue reliance on such forward-looking statements and there are no assurances that the matters contained in such statements will be achieved.

NOTE: Pegasystems is a registered trademark of Pegasystems Inc. Other product and company names may be trademarks of their respective owners.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

All trademarks are the property of their respective owners.

The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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Pegasystems Inc.
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Cambridge, MA 02142
Phone +1 617-374-9600
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