Pegasystems Recognizes Customers for Excellence in BPM at PegaWORLD 2010 User Conference

PHILADELPHIA, PA--(Marketwire - April 28, 2010) -  Pegasystems Inc., (NASDAQ: PEGA), the leader in Business Process Management (BPM) software solutions, has recognized several leading organizations for game-changing implementations that have transformed their global operations. The awards were presented Tuesday evening at PegaWORLD 2010, the world's largest BPM event that drew more than 1,250 BPM professionals to the Philadelphia Marriott Downtown.

"With such a long, impressive list of customers leveraging our advanced technology in so many ways, it's always hard to pick the ones that stand out from the others," said Alan Trefler, Founder and CEO, Pegasystems. "The organizations recognized at the largest-ever PegaWORLD have frankly set the bar higher for success, though, reaching levels of enterprise-wide business transformation that are the envy of the industry. As we've seen throughout the record-turnout conference, our clients have delivered innovative business solutions that have made them far more agile."

Many of the world's largest and most important organizations have increased revenue, hiked productivity and raised customer satisfaction levels using Pegasystems' advanced SmartBPM technology. In today's dynamic global markets, large-scale organizations are leveraging Pegasystems' Build for Change® technology to streamline complex processes surrounding underwriting, insurance and healthcare claims, account openings and making customer call centers significantly more effective. The award winners are as follows:

North America:

  • Business Impact Award - American Express; Blue Cross and Blue Shield of North Carolina; Nationwide Mutual Insurance
  • Innovator of the Year Award - SunTrust; Alere; Zurich North America
  • Crossing the Chasm Award - Chase Home Finance; Medco; Auto-Owners Insurance
  • Customer Experience Transformation Award - Expedia; Citi Global Transaction Services; Kaiser Permanente; Farmers Insurance Exchanges
  • Special Award of Excellence - JPMorgan Chase


  • Business Impact Award - UBS; ING Central Europe
  • Innovator of the Year Award - Commerzbank; Xchanging; British Airport Authority
  • Crossing the Chasm Award - Credit Suisse; Cardif Pinnacle
  • Customer Experience Transformation Award - Grupo BBVA
  • Special Award of Excellence - Lloyds Banking Group

Asia Pacific:

  • Innovator of the Year 2010 - Chartis Southeast Asia; Suncorp
  • Crossing the Chasm 2010 - QBE Insurance; Macquarie Group
  • Customer Experience Transformation 2010 - Wesfarmers Insurance; Standard Chartered Bank

The Business Impact Award is given to those who have achieved staggering results and quantifiable business returns. The Innovator of the Year Award is given to those who have discovered new and effective ways to leverage Pegasystems' BPM technology and Build for Change thinking to create a true competitive advantage.

The Crossing the Chasm Award is given to those who exemplify the use of Pegasystems technology to bridge the execution gaps and deliver operational backbones spanning the enterprise (e.g. between channels and lines of business).

The Customer Experience Transformation Award is given to those who harness the power of BPM to intelligently automate and empower customer service reps to provide the right information at the right time to customers, driving customer retention levels and increasing brand loyalty.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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Media Contacts

Lisa Pintchman Rogers
VP, Corporate Communications
[email protected]
+1 617-866-6022

North America:
Sean Audet
Director, Corporate Communications
[email protected]
+1 617-528-5230

Ilena Ryan
Sr. Manager, Public Relations
[email protected]
+1 617-866-6722

Joanna Richardson
Director, Corporate Communications
[email protected]
+44 (0) 118 9651 660

Jon Brigden
PR & Communications Manager
[email protected]
+44 (0) 118 9398 584

Pegasystems Inc.
One Rogers St.
Cambridge, MA 02142
Phone +1 617-374-9600
Fax +1 617-374-9620