Pegasystems Recognized as a Leader in BPM Suites by Independent Analyst Firm

Solution ranked highest among all vendors in current offering.

CAMBRIDGE, Mass. – March 12, 2013 – Pegasystems Inc. (NASDAQ: PEGA), the leader in  Business Process Management (BPM) and a leading provider of Customer Relationship Management (CRM) solutions, announced it was named a leader in the Forrester Research, Inc., report, The Forrester Wave™: BPM Suites, Q1 2013. The report ranked ten vendors based on extensive set of evaluation criteria. Pegasystems was ranked by Forrester as highest among all vendors in the current offering category.

Forrester sees the BPM industry maturing to “help the enterprise embrace and adapt to disruptive forces of change – technological, competitive, and regulatory – that are often unknown and unforeseen.”1 The report continues to say, “BPM today plays a critical role in driving customer experience initiatives. These initiatives range from companies looking to overhaul customer service processes to companies seeking to deliver more compelling experiences that incorporate big data analytics and real-time guidance. Leading BPM suite vendors are beginning to blur the line between customer experience design and business process design.”1

According to the report, Pegasystems “has focused on merging customer experience and process transformation software categories. Key to this shift, is Pegasystems’ ‘next-best-action’ capability, which uses a sophisticated correlation engine to predict and recommend the next recommended step a user should take for a given process.” 1 Pegasystems leads in the report against all vendors in architecture, work management, authoring environment, work patterns, and product strategy. The report concludes, “Pegasystems has set a new standard for empowering business architects to design and execute business change programs.”1

“This year’s Forrester BPMS Wave highlights some trends that we think are extremely important,” said Alan Trefler, Founder and CEO of Pegasystems. “For one thing, the analysts have stressed how necessary it is for vendors to offer business strategy mapping and empowerment to business users. BPM can’t be kept a back office secret; it needs to move right into the board rooms with tools to capture business goals and drive innovation tied to business outcomes that show up on corporate balance sheets. They also get it right by saying that organizations still struggle with moving from BPM projects to enterprise-wide transformation programs. We also emphatically agree with the emphasis that Forrester has placed on customer engagement.”

 

Supporting Resources:
 

1Forrester Research, Inc., “The Forrester Wave: BPM Suites, Q1 2013,” March 11, 2013

 

 

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at www.pega.com.

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