Pegasystems Receives "Outstanding" Rating in New Gartner Report on Case Management

Report evaluates 11 vendors against 11 critical capabilities and four use cases.

CAMBRIDGE, Mass. – February 26, 2014Pegasystems Inc. (NASDAQ: PEGA) today announced that it has received the highest possible rating given of “Outstanding” in Gartner Inc.’s research “Critical Capabilities for Case Management.”  Pegasystems was identified as such out of an evaluation of 11 BPM and iBPMs vendors included in the report.

The “Outstanding” description, according to Gartner, is their “assessment of the vendor's strategy, and its ability to enhance and support a product throughout its expected life cycle” and covers the four major areas of strategy, support, execution and investment.1

The vendor comparison by Gartner analysts Janelle B. Hill, Kenneth Chin, and Rob Dunie asserts that “Case management frameworks built on BPM suites offer an alternative to specialty applications and custom coding to help solution architects and business process directors implement case management solutions.” 1 The analysts go on to state that compared with commercial off the shelf software (COTS) applications, case management frameworks (CMFs) “built on a business process management suite (BPMS) are easier to change and extend by altering visual metadata via models.”1

“We completely agree that case management is helping to mature how people think about and use BPM,” said Alan Trefler, Founder and CEO of Pegasystems.  “Case management allows you to do a better job of engaging customers across channels, and as long as need be, indeed many customer journeys can last more than one lifetime. Most business people are instinctively much more comfortable engaging with our system using the case models and metaphors than they are in learning specialized process modeling notation. Because we feel they closely mirror what we do with clients, we were also very pleased to get high scores across all the use cases Gartner references, including workflow-heavy service request, data-heavy investigative, collaboration-heavy incident, and rules-heavy process to decision use cases.”


About Gartner

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


[1]  Gartner, Inc., “Critical Capabilities for Case Management,” Janelle B. Hill, Kenneth Chin, and Rob Dunie, February 12, 2014.


Supporting Resources:

To access a complimentary copy of the “Crititcal Capabilities for Case Management” report from Gartner, please click here.   


About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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