Pegasystems Receives the Highest Scores in All Four Use Cases of Gartner’s 2015 ‘Critical Capabilities for BPM-Platform-Based Case Management Frameworks’

CAMBRIDGE, Mass. – August, 24, 2015 Pegasystems Inc. (NASDAQ: PEGA), the software company empowering the world’s leading enterprises with strategic business applications, today announced it received the highest scores in all four use cases in a new analysis from Gartner Research on market-leading case management framework solutions for its Pega 7 application infrastructure platform.


In the report, Critical Capabilities for BPM-Platform-Based Case Management Frameworks (1), Pegasystems received the highest scores of 12 vendors included and in all four use cases evaluated by Gartner, including investigative cases, incident management, service requests, and process-to-decision scenarios.


Gartner made the following observations concerning case-management in the report: "designing a software application to address this unstructured process style – case management – is challenging. This complexity has relegated it to a specialized software application area for years. Case management frameworks represent a new approach to addressing these requirements. They are configurable ‘apps’ meant to help solution architects accelerate the delivery of unique and flexible case management solutions."


Pega 7 is an industry-leading, model-driven application development environment and platform for Pega’s portfolio of strategic business applications. It empowers business people to create and evolve their critical business systems, simplifying and automating operations so that organizations can reduce costs and improve business agility.


This report follows other recent BPM and case management industry analyst reports that identified Pegasystems as a leader, such as Gartner’s Magic Quadrant on BPM-Platform-Based Case Management Frameworks (2), Gartner’s 2015 Magic Quadrant for Intelligent Business Process Management Suites (3), and Forrester Research’s The Forrester Wave™: Dynamic Case Management report (4).


Quotes & Commentary:

“We believe this latest accolade from Gartner Research further solidifies Pega’s long-standing leadership position in building strategic applications, including CRM apps, using dynamic case management as a key ingredient,” said Don Schuerman, CTO and VP of Product Marketing, Pegasystems. “The scalability and flexibility of Pega 7 simplifies how real work gets done in nearly any industry to help businesses improve efficiency and customer experience.”


Supporting Resources:

Analyst Report: Critical Capabilities for BPM-Platform-Based Case Management Frameworks

Analyst Report: Gartner 2015 Magic Quadrant for BPM-Platform-Based Case Management Frameworks 

Analyst Report: 2015 Gartner Magic Quadrant for Intelligent Business Process Management Suites

Analyst Report: The Forrester Wave™: Dynamic Case Management, Q1 2014

Website: Pega 7 Platform Overview

Video: Pega 7 Platform Overview

(1) Gartner, Inc., “Critical Capabilities for BPM-Platform-Based Case Management Frameworks,” Janelle B. Hill, Rob Dunie, Kenneth Chin, August 12, 2015

(2) Gartner, Inc., “Magic Quadrant for BPM-Platform-Based Case Management Frameworks,” Janelle B. Hill, Kenneth Chin, Rob Dunie, March 12, 2015

(3) Gartner, Inc., “Magic Quadrant for Intelligent Business Process Management Suites, 2015,” Rob Dunie, W. Roy Schulte, Michele Cantara, Marc Kerremans, March 18, 2015

(4) Forrester Research, Inc., “The Forrester Wave™: Dynamic Case Management, Q1 2014,” March 28, 2014

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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