Pegasystems Processes 87,000,000 Business Operations By 31,500 Users in 8 Hours; Unprecedented On-Demand Enterprise Case Management is World Record

CAMBRIDGE, Mass., July 29, 2005 — In breakthrough performance testing of its business process management (BPM) capabilities, Pegasystems Inc. (Nasdaq: PEGA), today announced performance results of one of the largest scalability tests managed by the IBM Innovation Center in Waltham, MA.

The 31,500-concurrent user test created and processed 3 million unique cases over an 8-hour period. During this rigorous 8-hour exercise, over 138 million database operations were executed and 87.8 million business-process operations were transacted. For each of the 87 million operations, the system response time across the board averaged a remarkable .05 seconds. For each work item, a case was created with a system-managed service level, and subsequent processes invoked work-list creation, status updates, case updates, audit-history review, and case resolution.

"We were delighted with the outstanding performance of the system as we scaled from 10,000 to 20,000 and then 30,000 users," commented Mark Replogle, Vice President, BPM Engineering, Pegasystems. "Our CPU utilization rate across the IBM WebSphere Application Servers was less than 55%, and we averaged less than 15% on the IBM DB2 Universal Database. To get all that with a near-instantaneous end-user response rate proves the power of our open, services-oriented J2EE architecture.

"We have delivered large-scale solutions for over 20 years for the most demanding Fortune 500 customers. PegaRULES Process Commander®s; can support the demanding growth, productivity, and compliance needs for complex business processes and drive decisions when and where it matters most — in real time and at runtime in a highly available and redundant environment."

"In this rapidly changing business climate, the difference between success and failure can be the time it takes to react. We see organizations of all sizes beginning to exploit the power of Service-Oriented Architectures (SOA) to create On-Demand businesses. Companies in all industries need the ability to quickly manage complex transactions and Pegasystems is taking a leading role with this competency," said Robert Picciano, Vice President of Database Servers, IBM.

The IBM/Pegasystems test ran a SmartBPM solution across a cluster of WebSphere Application Servers and leveraged the service-oriented environment of WebSphere® Application Server Network Deployment version 5.1.1. The test ran Pegasystems PegaRULES Process Commander V4.2 on a heterogeneous array of IBM eServers, including xSeries (running on Red Hat Enterprise Linux 3.0), as well as pSeries (running on IBM AIX 5.3). The database server — serving as the Pegasystems pan-enterprise rule repository and common process-management hub — featured IBM DB2 8.2 and ran AIX 5.3. The disk-storage subsystem used was the IBM TotalStorage Enterprise Storage Server® (ESS) Model 800. Pegasystems' is the only rules-driven SmartBPM solution to marry both procedural and declarative business-rules execution; with this test, it is also the first to demonstrate true scalability, with 1.1 billion On-Demand business rules fired per hour to support a BPM solution.

The latest versions of Pegasystems SmartBPM Suite tested in this environment are generally available now.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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