Pegasystems’ Presence at ACORD LOMA Forum to Feature Three Major Insurance Customers

CAMBRIDGE, MA--(Marketwire - May 18, 2010) -  Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) software solutions, today announced it will have a significant presence at the ACORD LOMA Systems Forum on May 24 - 26 in Las Vegas, including presentations from three world-class insurance customers.

Pegasystems will conduct product demonstrations in Booth #536 during the event. Meanwhile, Farmers Exchange, Farmers Insurance Group and Zurich North America will highlight their successes in unique presentations on Tuesday, May 25 and Wednesday, May 26. These customers have successfully implemented Pegasystems' advanced BPM technology and achieved significant and quantifiable results. Farmers Exchange leveraged Pegasystems to improve customer experience by producing results more quickly, while at the same time lowering costs and improving skills within its CSR employees. Farmers Insurance increased its market share in the small commercial market and enhanced its agent experience by driving down the response times for quotes to 14 minutes from 14 days. Zurich improved policy issuance times to 2 hours, down from 2 weeks, after implementing a process improvement initiative across the organization.

"These and many other leading global insurance organizations are leveraging Pegasystems to transform service delivery across core operations in support of their business objectives," said David Carlon, Director, Insurance Industry Solutions, Pegasystems. "Whether it's new business, claims or customer service, insurance carriers are becoming increasingly effective and more agile by implementing our technology."

For more information on Pegasystems' insurance-focused solutions, visit For more information on how Farmers Insurance Group has gained business benefits by using Pegasystems, visit and

Tags, Keywords: Pegasystems, PEGA, Business Process Management, CRM, SmartBPM, BPM, claims, customer experience

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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