Pegasystems Positioned as a Leader in Independent Analyst Firm’s 2012 Magic Quadrant for Intelligent Business Process Management Suites

Evaluation based on ability to execute and completeness of vision in newly defined BPM category

Cambridge, Mass. – October 2, 2012 – Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) and a leading provider of Customer Relationship Management (CRM) solutions, today announced it is positioned by Gartner, Inc. in the “Leaders” quadrant in the 2012 Magic Quadrant for Intelligent Business Process Management Suites (iBPMS).1 The report offers an enhanced definition of business process management that puts new emphasis on intelligent business operations.

Pega received placement in the Leaders Quadrant for its completeness of vision and ability to execute evaluation. It was also positioned as a leader in Gartner’s 2012 Magic Quadrant for CRM Customer Service Contact Centers.2

The 2012 Gartner iBPMS MQ sets a new bar for the BPM market by evolving beyond a focus on process analysis toward systems that guide and recommend the next most effective action or decision. The new iBPMS also assesses vendors’ predictive analytics, complex event processing, social media, and mobile platform capabilities.

“We are pleased to be positioned as a leader, with recognized ability to execute and completeness of vision in the new iBPMS Magic Quadrant,” commented Pegasystems CEO and Founder, Alan Trefler. “We have watched as Gartner continues to evolve their thinking on this category. We believe the new iBPMS criteria reflect what our clients have come to expect – that they can confidently expand their application of Pega technology to the most demanding requirements across their entire enterprise, now and in the future, without worrying whether the system will scale. Pega is also recognized as a leader in CRM for marketing, sales and customer service and support. In the final analysis, if your business operations don’t do what your customers need and want, no one would call them ‘intelligent’. Optimizing customer experience is the best evidence that you have automated and improved your processes the right way.”


Supporting Resources:


1 Gartner, Inc., “Magic Quadrant for Intelligent Business Process Management Suites, 2012,” Jim Sinur, W. Roy Schulte, Janelle B. Hill, Teresa Jones, September 27, 2012

Gartner, Inc., “Magic Quadrant for CRM Customer Service Contact Centers, 2012,” Michael Maoz, Apr. 12, 2012



Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Pegasystems

Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega® Platform – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 30-year history, Pega has delivered award-winning capabilities in CRM and BPM, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results. For more information on Pegasystems (NASDAQ: PEGA) visit

All trademarks are the property of their respective owners.

The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


Press Kit


Media Contacts

Lisa Pintchman Rogers
VP, Corporate Communications
+1 617-866-6022

North America:
Sean Audet
Director, Corporate Communications
+1 617-528-5230

Ilena Ryan
Sr. Manager, Public Relations
+1 617-866-6722

Joanna Richardson
Director, Corporate Communications
+44 (0) 118 9651 660

Jon Brigden
PR & Communications Manager
+44 (0) 118 9398 584

Pegasystems Inc.
One Rogers St.
Cambridge, MA 02142
Phone +1 617-374-9600
Fax +1 617-374-9620