Pegasystems Positioned as a Leader in Independent Analyst Firm’s 2012 Magic Quadrant for Intelligent Business Process Management Suites
Evaluation based on ability to execute and completeness of vision in newly defined BPM category
Cambridge, Mass. – October 2, 2012 – Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) and a leading provider of Customer Relationship Management (CRM) solutions, today announced it is positioned by Gartner, Inc. in the “Leaders” quadrant in the 2012 Magic Quadrant for Intelligent Business Process Management Suites (iBPMS).1 The report offers an enhanced definition of business process management that puts new emphasis on intelligent business operations.
Pega received placement in the Leaders Quadrant for its completeness of vision and ability to execute evaluation. It was also positioned as a leader in Gartner’s 2012 Magic Quadrant for CRM Customer Service Contact Centers.2
The 2012 Gartner iBPMS MQ sets a new bar for the BPM market by evolving beyond a focus on process analysis toward systems that guide and recommend the next most effective action or decision. The new iBPMS also assesses vendors’ predictive analytics, complex event processing, social media, and mobile platform capabilities.
“We are pleased to be positioned as a leader, with recognized ability to execute and completeness of vision in the new iBPMS Magic Quadrant,” commented Pegasystems CEO and Founder, Alan Trefler. “We have watched as Gartner continues to evolve their thinking on this category. We believe the new iBPMS criteria reflect what our clients have come to expect – that they can confidently expand their application of Pega technology to the most demanding requirements across their entire enterprise, now and in the future, without worrying whether the system will scale. Pega is also recognized as a leader in CRM for marketing, sales and customer service and support. In the final analysis, if your business operations don’t do what your customers need and want, no one would call them ‘intelligent’. Optimizing customer experience is the best evidence that you have automated and improved your processes the right way.”
- For more information on Pega BPM solutions, please visit: https://www.pega.com/products/business-process-management
1 Gartner, Inc., “Magic Quadrant for Intelligent Business Process Management Suites, 2012,” Jim Sinur, W. Roy Schulte, Janelle B. Hill, Teresa Jones, September 27, 2012
2 Gartner, Inc., “Magic Quadrant for CRM Customer Service Contact Centers, 2012,” Michael Maoz, Apr. 12, 2012
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Pegasystems Inc. is a leader in software that streamlines business and enhances customer engagement in Global 3000 organizations. With more than 30 years of proven innovation, Pega seamlessly connects organizations with their customers across multiple channels in real time using market-leading CRM, advanced artificial intelligence, and powerful automation. Pega’s adaptive, cloud-architected applications – built on its unified Pega® Platform – empower people with comprehensive visual tools to easily extend and change applications to meet strategic business needs. For more information on Pegasystems (NASDAQ: PEGA) visit www.pega.com.
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