Pegasystems Offers Smart Alternative for Oracle-Siebel Combination

CAMBRIDGE, Mass., Sept. 19 — Pegasystems (Nasdaq: PEGA) today announced its SmartBPM alternative, Pegasystems' Customer Process Manager (CPM) framework, to the uncertainties arising from the acquisition of Siebel by Oracle Corporation.

"We know the confusion and uncertainty which can arise when one giant software vendor acquires another, and we stand ready to quickly address the needs of companies caught in the middle," said Jay Sherry, VP Marketing and BPM Solution Development. "We have delivered market-leading Customer Process Management software since 1983, and offer not only operational excellence, but also an experienced support organization dedicated to customer success. Organizations have preferred Pegasystems customer service solutions over traditional CRM applications because of our powerful combination of rules- and process-management capabilities that enable quick implementation (as little as 90 days), rapid integration with legacy environments, and one-and-done automation. CPM can also be used to augment existing CRM installations for customers interested in extending their existing capabilities."

Customer Process Manager brings the full breadth of intelligence to tackle the most critical customer service challenges, on a platform proven to scale to tens of thousands of concurrent users and tens of millions of daily business operations. With packaged capabilities that drive customer interactions based on enterprise intentions and that automate and orchestrate service requests across departments and communication channels, Pegasystems' Customer Process Manager framework supports the complex growth, productivity, and compliance needs of leading enterprises worldwide.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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