Pegasystems’ Newest SmartBPM Suite Increases Operational Performance and Global Flexibility

CAMBRIDGE, Mass. – Feb. 4, 2008 – At today’s Gartner BPM Summit in Las Vegas, Pegasystems (NASDAQ: PEGA), the market leader in Business Process Management (BPM) software, unveiled the newest version of its SmartBPM® Suite, the only software that can:

  • Turn business goals into working software without coding

  • Automate localization of software for global use

  • Accelerate time-to-market with frameworks for industry-specific requirements and processes

“Customers tell us that SmartBPM with Build for Change® technology produces staggering results, such as 30 percent revenue growth, 40 percent improvement in productivity and five point increases in customer retention,” said Alan Trefler, founder and CEO of Pegasystems. “Pegasystems’ product strategy empowers our customers to achieve business agility. Competitive, visionary organizations need quick, global deployment and cannot wait for results from traditional technology approaches. These powerful new features and capabilities – many first-to-market and exclusive to Pegasystems –provide businesses with a competitive edge to help them meet and exceed their goals.”

Speed Deployment and Change of Business Process Applications
Organizations spend countless hours writing paper specifications that are often misinterpreted and don’t give business users what they want. SmartBPM now empowers business users to capture their objectives and requirements directly in the system using familiar tools such as Microsoft Visio and Excel, as well as guided wizards that provide "fill in the blank" questionnaires. These business requirements automatically produce software applications, complete with user interface, integration and executable business models.

Eliminate Time and Overhead of Application Management and Testing
The money and time needed for traditional application project management and testing hampers organizations’ ability to automate. Today, Pegasystems is announcing new project and test management frameworks that speed the full business lifecycle of BPM applications. These innovations are expected to reduce time to market and simultaneously improve quality by over 30%.

Increase Global and Multi-Channel Flexibility
Pegasystems’ new capabilities provide companies with extraordinary degrees of agility to service the specialized needs of multiple geographies, regulatory environments, and channels. These include reuse and sharing of application components across the enterprise, automated accessibility to meet government regulations, and automated localization that enables global organizations to do business locally, around the world.

Pegasystems’ newly announced Internet Application Composer enables companies to write their business process application once and deploy it immediately into their existing web presence, without additional coding or interfaces. This enables a consistent customer experience across multiple channels, including branch, contact center, agents, and the internet.

Attack Today’s Key Business Challenges
Pegasystems is also expanding its portfolio of unique solution frameworks that give customers a running start for attacking key business issues:

  • Customer Service for Insurance, including industry-leading process automation for First Notice of Loss and insurance-specific contact centers

  • Care Management for Healthcare, enabling case managers to create individualized care plans

  • Fraud and Anti-Money Laundering Case Management, for financial services crimes investigation and tracking

  • Product Configuration, enabling rapid creation and customization of new products for insurance, financial services, healthcare and other industries

To find out more about these new offerings, click here.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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