Pegasystems’ New Bangalore Network Operations Center Extends and Expands its Global Cloud Support Capability
New center in Bangalore, India supports growth in Pegasystems cloud adoption.
CAMBRIDGE, Mass. – August 28, 2013 – Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) and a leading provider of Customer Relationship Management (CRM) solutions, today announced the opening of its new Network Operations Center (NOC) to support the seamless global delivery of service and operations to its growing community of cloud customers.
The Bangalore NOC is a state-of-the-art facility housed on Pega’s existing campus, and will deliver around the clock customer support and engineering. By expanding its global NOC beyond the company’s existing U.S. and India-based cloud operations groups, Pegasystems demonstrates its commitment to the growing number of global cloud customers.
To better support customers’ security and compliance needs, Pega has invested in attaining compliance accreditations and partnered exclusively with firms that have the highest level of security credentials and process rigor. Pega Cloud® delivers a 99.95 percent uptime service level agreement with its high availability production architecture that is helping clients meet both industry-specific and geographic regulatory requirements, including HIPAA, PCI DSS, FISMA Moderate, FDA 21 CFR Part 11, SSAE (SOC 2) Type II, and the European Union Data Privacy directive.
Quotes & Commentary:
“Pega’s new operations and support center is an important milestone in the rapid growth of our cloud business,” said Max Mayer, Senior Vice President of Corporate Development at Pegasystems. “We are fully committed to delivering the best possible service and care to our customers, and this investment enables us to provide global services to our customer base, many of whom rely on Pega solutions to manage their mission-critical applications. One key factor to our cloud growth is that customers find Pega’s no lock-in architecture very appealing in that it offers them a variety of choices. Some customers choose to do development on the cloud, and then move production on-site, while others choose to do development on-premises and then move production onto our cloud. We also enable clients to do both development and production of their software applications on the cloud. Pega offers our customers the flexibility to adapt their cloud strategy based on the needs of their business.”
Highlights & Key Facts:
All Pega’s solutions are available on the Pega Cloud. Customers can move seamlessly between cloud and on-premises deployments. Pega’s Cloud deployments can provide production environments in 48 hours and development and test environments in just about 20 minutes.
Customers that run their production Pega solutions on the Pega Cloud choose to do so for three primary reasons:
- Faster Time to Market – Pega provides a production environment that includes a disaster recovery environment within days versus months it would have taken with traditional premise-based deployments.
- Lower Total Cost of Ownership – In this cost-conscious economy, cloud delivery provides customers with a flat, predictable, monthly operational expense that is all-inclusive of equipment, software and support, directly aligning the solution ROI to business metrics and helping to avoid a large capital expense.
- Comprehensive Security and Compliance Capabilities – Pega works with many of the world’s most sophisticated organizations to help meet and exceed their security, performance and reliability requirements on the cloud.
- Pega will be hosting the first ever Pega Developer’s Conference in Hyderabad, India, October 27-28, 2013 at the Hyderabad International Convention Centre.
Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at www.pega.com.
All trademarks are the property of their respective owners.
The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.
Lisa Pintchman Rogers
VP, Corporate Communications
Director, Corporate Communications
Sr. Manager, Public Relations
Director, Corporate Communications
+44 (0) 118 9651 660
PR & Communications Manager
+44 (0) 118 9398 584
One Rogers St.
Cambridge, MA 02142
Phone +1 617-374-9600
Fax +1 617-374-9620