Pegasystems Named Sun iForce Application Provider and Adopts Sun as Premier Hardware Vendor

CAMBRIDGE, Mass., Nov. 28, 2000 — Collaboration Brings to Market Powerful Web-Based eCRM Solutions Powered by Pegasystems' Rules-Based Workflow and Fulfillment Engine

Pegasystems (NASDAQ: PEGA) has been named by Sun Microsystems, Inc. (NASDAQ: SUNW) an iForceSM Application Provider for eCRM solutions. As part of Sun's iForce initiative, Pegasystems is recognized as a highly-valued, rules-based workflow and fulfillment engine to support its customer facing solutions. Pegasystems has also adopted Sun as a preferred hardware, operating system and storage provider in delivering highly scalable, flexible, and resilient eCRM solutions.

Sun's iForceSM initiative provides organizations with the products, services, solutions, roadmaps, and partnerships necessary to successfully plan, implement, and maintain a strategy. With the iForceSM initiative, Sun strengthens its competitive capabilities by bringing together strong solutions and service partners and by expediting the process for its customers, leading them from vision to reality in the Internet economy.

"Pegasystems has become one of Sun's first Global Solution Providers in our iForceSM community focused on the implementation of Sun hardware for eCRM solutions and our collaborative efforts provide the robust solutions required by our customers today," said Joe Womack, vice president, Americas eSunSM Partner Sales. "By offering full integration across Sun's products, from Sun Ray Enterprise Appliances to advanced Sun StorEdge systems, Pegasystems is leading the momentum behind solutions that truly invigorate companies' interactions with their customers."

Together, Sun and Pegasystems are demonstrating their collaboration at The Chase Manhattan Bank. Using Sun's Enterprise Servers integrated with Pegasystems' workflow technology, the companies are delivering a comprehensive solution that brings together the back office and the front office to give Chase staff real-time, personalized, secure access to customer accounts.

"This solution brings the power of back office processing and fulfillment to the multiple points of customer contact," said Tom Vicknair, executive vice president, The Chase Manhattan Bank. "Through the combination of Sun's and Pegasystems' technologies, our customer service officers have real-time access via an intranet-based browser front-end to key customer information across disparate legacy systems. This flexibility also gives our internal customers self-service capabilities via a browser-based access, helping us to deliver consistent, quality service results for our customers."

"The Sun Microsystems and Pegasystems relationship meets a growing market need to give business users control over mission-critical processes and to leverage business rules as an asset" said Joe Friscia, executive vice president of sales and service, Pegasystems. "This collaboration demonstrates the value companies can realize by investing in technology solutions that underpin leading sales, marketing and customer service applications with a powerful workflow and fulfillment engine."

Pegasystems is now demonstrating support on its Seven Series software release for a variety of Sun's latest technologies including: the Solaris Operating Environment, Java 2 Platform, J2EE with Java Server Pages (JSP), and Enterprise Java Beans (EJB) architecture. These technologies are featured in Pegasystems' customer demonstration facility, the Center of Excellence, where customers can see how Pegasystems' and Sun's technologies together form the basis for a new range of demonstrable Internet solutions. The companies are working together to co-market these solutions at several upcoming industry and corporate events.

Pegasystems is also working with the Sun Professional ServicesSM organization to leverage their service delivery capabilities in the areas of network architecture, security, and customer implementations.

Forward-Looking Statements

Certain statements contained in this press release may be construed as "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. These statements involve various risks and uncertainties which could cause the Company's actual results to differ from those expressed in such forward-looking statements. These risks and uncertainties include the impact of pending litigation and regulatory proceedings, material weaknesses in the Company's financial control environment, difficulty in predicting the completion of product implementations and consequently the timing of revenue recognition, the inability to attract and retain key employees, reliance on key third-party relationships, management of the Company's growth and other risks and uncertainties. Further information regarding these and other factors which could cause the Company's actual results to differ materially from any forward-looking statements contained in this press release is contained in the Company's 1999 annual report on Form 10-K/A on file with the Securities and Exchange Commission.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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