Pegasystems Introduces New Frameworks for Human Resources, Technical Support, and Procurement; Number of SmartBPM™ Frameworks Now Totals More Than 25

CAMBRIDGE, Mass., Oct. 17, 2005 — Pegasystems Inc. (Nasdaq: PEGA), the leading provider of smart business process management (BPM) software, today announced the release of several new solution frameworks for Human Resources, Support, and Procurement. These frameworks provide best-practice processes and rules for internal operations across varied business units in any industry.

"Pegasystems has long been known for its deep expertise and industry solution frameworks for banking, insurance, and healthcare. With today's announcement, we demonstrate how BPM solution frameworks provide real business value to the HR, procurement, and IT departments in any company," said Jay Sherry, vice president, Solutions and Marketing for Pegasystems. "By applying our years of process expertise to solve particular business problems, we now have developed more than 25 solution frameworks to help our customers quickly realize the value of BPM."

The Human Resources frameworks include:

  • New Hire — manages the myriad administrative responsibilities related to new employees, including the allocation of office space, a telephone, a computer, business cards, building access, network access, payroll, etc.;
  • Employee Performance — enables employee goal-setting and evaluations to streamline performance and compensation reviews;
  • Time Off — provides employees the convenience of self-service, while ensuring compliance with corporate time-off policies; and
  • Benefits Enrollment — simplifies employees' access to benefits enrollment, promoting greater participation and employee satisfaction while automating back-office HR functions.

Pegasystems' Support solution framework provides technical support staff with a tool for managing and monitoring customer-support issues from initiation to resolution. With its foundation of best practices, combined with its ability to specialize, Pegasystems makes it easy to customize IT service and support levels.

Finally, Pegasystems' Procurement solution framework helps organizations manage purchase requests from user initiation through approval, procurement, receipt, and payment. This framework allows organizations to manage and enforce purchasing policies, including business expenses, without placing an unnecessary burden on employees. Through its purchase-request management, purchase-order management, correspondence, and reporting, this framework uses SmartBPM to automate mission critical work processes and help increase productivity while affording greater control over spending and more accurate forecasting.

The New Hire, Time Off, Procurement, and Support frameworks are available October 2005. Planned availability for Benefits Enrollment and Employee Performance is December 2005.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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