Pegasystems Extends Pega Cloud on Amazon Web Services With New Pega Customer Service Application

Pega’s entire suite of Pega Cloud offerings, including Pega’s new customer service application, capitalizes on Amazon Web Services’ enterprise ready platform.

CAMBRIDGE, Mass. – November 11, 2014Pegasystems Inc. (NASDAQ: PEGA), the software company powering the digital enterprise, today announced its newly launched Pega Customer Service application is available on the Pega Cloud, powered by Amazon Web Services (AWS). Pega’s Customer Service application is a complete solution that delivers optimal customer experiences through unfettered access across locations and devices.   

Pega Customer Service engages customers while building context as they seamlessly transition across communication channels and devices – unifying social media, mobile apps, live chat, co-browsing, phone calls, and in-person service.  Embedded case management capabilities connect the people and systems necessary to quickly resolve each customer inquiry by tracking relevant information, automating and assigning tasks, and connecting front- and back-office activity.  Intelligent guidance helps employees anticipate customer needs based on their specific situation through an enhanced user interface that is intuitive and easy to use.

Pega Cloud runs the Pega 7 platform and applications, such as Pega Customer Service, on the AWS Cloud to provide uncompromised performance and agility. With Pega 7’s visual tools, businesses can easily extend and change applications to meet their strategic business needs.  Pega 7’s proven scalability ensures applications can scale to run across the volume of users and variations in business lines, geographies and channels that today’s organizations demand. Pega Cloud on AWS allows Pega 7 and its applications to scale up and down elastically to meet clients’ changing needs. As a unified platform, clients can move their applications between cloud, on-premise and hybrid environments as business needs evolve. 

To support and accelerate the strong growth of the Pega Cloud, Pegasystems hired cloud-industry veteran John Igoe as vice president of cloud operations, security and technology. A 25-year veteran in cloud, big data, opensource and SaaS, Mr. Igoe is a founding board member of the Openstack Foundation.  Prior to joining Pega, Mr. Igoe served as vice president of technology at Rackspace, and as executive director at Dell in charge of Dell’s Revolutionary Cloud and Big Data Business Unit.

Quotes & Commentary:

“Pegasystems delivers industry-leading applications on the cloud to many of the world’s largest and most demanding organizations,” said Mr. Igoe. “Our clients value strategic applications that are agile and engineered to meet their evolving requirements. Amazon Web Services delivers the foundation of our cloud products to provide reliability, scalability and agility.”

“Pegasystems understands their customers’ desire to be more agile, and has developed a new generation of business applications that are elastic and able to change in lock-step with their customers’ businesses,” said Adam Selipsky, Vice President, Amazon Web Services, Inc. “By choosing AWS as the place to run its cloud applications, Pegasystems takes advantage of AWS’s robust platform, operational excellence, and rapid pace of innovation. This means they can focus all of their energy on creating amazing elastic business applications, and leave the undifferentiated heavy lifting of managing cloud infrastructure to AWS.” 


Supporting Resources:

For more information on the Pega Cloud.

To read more about customer successes in insurance.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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