Pegasystems´ eCRM Foundation Template Wins 2000 CRM Excellence Award

CAMBRIDGE, Mass.--June 15, 2000-- Third Year a Pegasystems Product Validated by Independent Review; Product to be Demonstrated at E-Commerce Leadership Summit

Pegasystems Inc. (NASDAQ: PEGA), a leading provider of rules-based, Internet-architected electronic Customer Relationship Management (eCRM) software and solutions, today announced that it has been recognized by Technology Marketing Corporation (TMC), a leading CRM publisher, with the CRM Excellence Award for Pegasystems' eCRM Foundation Template. The award is designed to honor the best of CRM, leading technology, and outstanding products. The eCRM Foundation Template will be demonstrated at the E-Commerce Leadership Summit, to be held at the Fairmont Hotel in Chicago, Illinois, on June 21-22. Pegasystems is one of seven sponsors of the event.

The eCRM Foundation Template is an Internet-architected product for integrated sales, service, and marketing. Driven by Pegasystems' patented rules engine, it offers workflows which standardize a company's best practices by automating its business processes. It includes capabilities to integrate Web, call center, and other channels to provide customers with a highly personalized and consistent service experience. Complete with a best practices "starter kit" for service interactions, the eCRM Foundation Template helps save companies both time and expense in implementing their full eCRM solution.

"Our editors selected Pegasystems for its innovation and vision, as well as for the outstanding impression it has made amongst market constituents," said Rich Tehrani, President and Group Editor-in-Chief of Technology Marketing Corporation. "The CRM Excellence Award is designed to honor companies with innovative products that have furthered Customer Relationship Management. We are pleased to award Pegasystems our highest honor in recognizing their exemplary contribution to the industry."

"Pegasystems is very proud to receive this third-party validation of its eCRM Foundation Template and overall rules-based eCRM strategy," said Phil Adams, Senior Vice President of Marketing and Solutions Management at Pegasystems. "The eCRM Foundation Template helps facilitate the design and implementation of a full rules-based eCRM solution, tailored to the company's unique needs. Companies realize the benefit of a customized solution that is implemented faster, better, and less expensively than many packaged applications on the market. Their customers, in turn, benefit from service that is consistent and highly personalized, regardless of which channel they choose to contact the company."

On June 21, Mr. Adams will be a co-presenter and panelist in a session at the E-Commerce Leadership Summit entitled "E-Technology Panel--Customer Relationship Management (CRM)," during which he will discuss strategies for enhancing the customer experience through rules-based process automation and Web-call center integration.

For more information about the E-Commerce Leadership Summit, visit (outdated link removed)

Forward-Looking Statements

Certain statements contained in this press release may be construed as "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. These statements involve various risks and uncertainties which could cause the Company's actual results to differ from those expressed in such forward-looking statements. These risks and uncertainties include the impact of pending litigation and regulatory proceedings, material weaknesses in the Company's financial control environment, difficulty in predicting the completion of product implementations and consequently the timing of revenue recognition, the inability to attract and retain key employees, reliance on key third-party relationships, management of the Company's growth, and other risks and uncertainties. Further information regarding these and other factors which could cause the Company's actual results to differ materially from any forward-looking statements contained in this press release is contained in the Company's 1999 annual report on Form 10-K/A on file with the Securities and Exchange Commission.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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Pegasystems Inc.
One Rogers St.
Cambridge, MA 02142
Phone +1 617-374-9600
Fax +1 617-374-9620