Pegasystems Delivers Greater Customer Care Systems Availability With Release of PegaSYSTEM 7.1

CAMBRIDGE, Mass.-- June 29, 2000-- Pegasystems Inc. (NASDAQ: PEGA), a leading provider of rules-based, Internet-architected electronic Customer Relationship Management (eCRM) software and solutions, today announced the availability of the PegaSYSTEM(TM) 7.1 upgrade for existing customer implementations. This release offers current Pegasystems customers increased uptime, capacity, and scalability in addition to the capabilities of earlier PegaSYSTEM releases.


PegaSYSTEM 7.1 includes PegaWORKS(TM), Pegasystems' patented rules engine, which standardizes an organization's best practices and automates workflow; PegaCONNECT(TM), providing connectivity to legacy applications and databases; and PegaCALL(TM), an interface to computer-telephony integration (CTI) functions. Combined, PegaSYSTEM 7.1 provides the essential rules-based architecture organizations need to streamline business processes and offer consistent customer service delivery across multiple channels.


"PegaSYSTEM 7.1 gives banks dealing with global payments networks, healthcare clients offering Web self-service, insurers seeking competitive advantage, a new standard of availability and scalability for their eCRM solutions," said Phil Adams, Senior Vice President, Marketing and Solutions Management, Pegasystems. "Pegasystems' rules-based solutions enable many of the world's largest and best service organizations to become more efficient, reduce operational costs, and improve customer satisfaction and retention, all with smart systems which also help bring new employees up to speed and drive loyal customer relationships."


Utilizing the same fundamental architecture as the current versions of PegaSYSTEM, version 7.1 provides a migration path for existing customers with very little disruption to previously defined workflows, interfaces, and user interactions. Version 7.1 is provided to existing customers at no additional charge, an upgrade as specified in their maintenance agreement.


With PegaSYSTEM 7.1, customers benefit from increased uptime with an Automatic Date Roll that allows the user to run their mission-critical systems all week and to schedule downtime at regular intervals. For example, the system can run 24 hours a day during the week, and be brought down only once during the weekend for maintenance. PegaSYSTEM 7.1 also offers substantially increased capacity and scalability, supporting up to 3.2 million new work items per day, as well as thousands of simultaneous users with minimal software changes.


PegaSYSTEM 7.1 is a core component of the Pegasystems Seven Series suite of products. Other Seven Series components include:


-- eCRM Foundation Template(TM) 2.0 -- the basis of a comprehensive solution for integrated marketing, sales, and service tailored to a particular vertical market, such as financial services, healthcare, and telecommunications; designed to reduce time-to-market for solution implementations


-- PegaREACH(TM) 6.6 -- an easy-to-use thin-client desktop interface that helps drive work processes and customer interactions


-- PegaWEB(TM) 4.0 -- an interface to Web-self service channels and integrated with the call center for support functions such as chat, shared browsing, and e-mail integration


 

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at www.pega.com.

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.

 

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