Pegasystems Contributors Share IoT Thought Leadership and Vision for Manufacturing

Dr. Setrag Khoshafian and Carolyn Rostetter co-author chapter on disruption through IoT, big data, and dynamic case management in Workflow Management Coalition and Future Strategies publication

CAMBRIDGE, Mass. – May 14, 2015Pegasystems Inc. (NASDAQ: PEGA), the software company empowering the world's leading enterprises with strategic business applications, today announced its collaboration with the Workflow Management Coalition (WfMC) and Future Strategies, Inc. for the completion of its annual book, this year titled "BPM Everywhere" (BPME). BPME represents the strategy for fully exploiting the wave of disruption facing every business for the next five years and beyond. The book addresses the reality of digital business and the impact of the Internet of Things (IoT) on today's businesses.

Pegasystems thought leaders Dr. Setrag Khoshafian, Chief Evangelist and Vice President of BPM Technology, and Carolyn Rostetter, Senior Director, Manufacturing & High Technology, co-authored a chapter in the book titled, Digital Prescriptive Maintenance: Disrupting Manufacturing through IoT, Big Data, and Dynamic Case Management. Dr. Khoshafian and Rostetter discuss prescriptive maintenance that goes beyond the realm of descriptive, preventive, and predictive. Prescriptive maintenance devices, in collaboration with operators, are pro-active participants in their own maintenance. From monitors and remote sensors, to appliances and vehicles, to tens of billions of other "things," connected devices are generating meaningful and informative data that would easily overwhelm any human being, but collectively they present critical context about processes and the state of operations.

Dr. Khoshafian has authored books, blogs, and articles on computing, the evolution of BPM, and the digitization of 'things.' For more than 25 years, he has invented, architected, and led the development of IoT and customer centric BPM solutions, as well as advanced database management systems research and development projects. Dr. Khoshafian currently serves on the Internet of Things Steering Committee for The Massachusetts Technology Leadership Council (MassTLC), one of the region's leading technology associations and a premier network for technology executives, entrepreneurs, investors, and policy leaders.

For nearly two decades Carolyn Rostetter has been a Business Optimization Leader in some of the world's most respected organizations. As a Master Black Belt in Lean Six Sigma, she provides vision and experience in areas such as Productivity, Quality, Strategic Planning, Change Management and Communications. She has led large scale Lean Six Sigma development programs in industries such as Banking and Finance, Media and Entertainment, and Manufacturing. Carolyn has successfully supported enterprise scale programs such as Compliance & Regulatory Services, NPS for Client Services, Organizational Transformation, Revenue Management & Treasury Services, Application Portfolio Optimization, Master Data Management, as well as Vendor Evaluation Services.

Quotes & Commentary:

"Digitizing processes will help organizations connect the growing spectrum of intelligent things to drive digital transformation initiatives over the next decade," said Dr. Setrag Khoshafian, Chief Evangelist and Vice President of BPM Technology, Pegasystems. "It is my belief that collaboration and orchestration between humans and 'things' is necessary to achieve this tremendous potential. It is also the data and the context of that data that will help companies achieve their potential for digital innovation."

"As connected devices and 'things' transform the nature of manufactured products, intelligent processes will drive performance in maintenance and innovation while minimizing costs," said Bruce Williams, Vice President of Industry Solutions, Manufacturing. "Digital prescriptive maintenance is one of the key benefits to an intelligent IoT strategy and is integral to Pega's vision for our manufacturing clients."

Supporting Resources:

BPM Everywhere Book Summary and Order Form

Pega BPM


About Pegasystems

Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega Platform™ – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 35-year history, Pega has delivered award-winning capabilities in CRM and digital process automation (DPA), powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results. For more information on Pegasystems (NASDAQ: PEGA) visit

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