Pegasystems BPM technology Selected by Lloyds TSB

CAMBRIDGE, Mass. & READING, United Kingdom — June 18, 2007 — The Smart Investigate for Payments solution framework from Pegasystems has been chosen by leading UK financial services group, Lloyds TSB, as it looks to drive improved operational efficiencies and customer service in payments exceptions handling.

Smart Investigate is to be Lloyds TSB's "Correspondence" exceptions-handling solution for International Payments; and forms a key component of the bank's broader Strategic International Payments (SIP) programme, designed to provide a more scalable and flexible infrastructure in delivering a consistent, high-quality service throughout the group.

Mark Watkinson, CIO for Money Transmission, Group Operations at Lloyds TSB, said: "We chose Pegasystems' Smart Investigate framework after a thorough analysis of the market. We were looking for a tried and tested 'future-proofed' solution from a well-established company, and that is exactly what we have found. We're looking forward to reaping the benefits of the system over the coming years."

Rules-based approach

Smart Investigate is built on the SmartBPM® suite, Pegasystems' rules-driven business process management (BPM) software suite. Importantly, it enables businesses to rapidly deploy and easily manage process-centric solutions, which, says Pegasystems' managing director of Europe, David Wells, "helps narrow the gap between business goals and execution for Lloyds TSB and other large financial services organisations.

"Its unique enterprise integration approach — combining a graphical solution-development environment, flexible execution engine, and management dashboard — gives Lloyds TSB in particular vital control over such critical success factors as productivity, quality, risk, and compliance," believes Wells.

Solution Delivery

Pegasystems will collaborate with Lloyds TSB on detailed design, construction, and testing to deliver a solution planned to go live in Q4 2007.

For more information on Pegasystems award-winning SmartBPM Suite, visit

About Lloyds TSB:

Lloyds TSB is one of the UK's leading financial services providers, with 16 million customers, almost 1,900 branches and 4,000 Cashpoints. The Group employs 72,000 staff across the UK in retail banking, insurance and investments, and wholesale and international banking.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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