Pegasystems Announces Siebel Validation, Joins Siebel Alliance Program

CAMBRIDGE, Mass., Sep 3, 2002 — Pegasystems Becomes Partner; Successfully Integrates Its PegaWORKS RULES ENGINE Version 7.2 with Siebel eBusiness Applications Version 6

Pegasystems Inc. (NASDAQ: PEGA), a leader in rules-driven business process automation software, today announced that it has joined the Siebel Alliance Program as a base Software Partner and has successfully validated the integration between its PegaWORKS RULES ENGINE version 7.2 and Siebel eBusiness Applications version 6. Siebel Systems, Inc. (NASDAQ: SEBL) is the world's leading provider of eBusiness applications software.

Pegasystems' rules-driven exception management and fulfillment solutions enable organizations to automate their critical business processes and transform their best practices into corporate assets. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, in call centers, in the field, through reseller channels, and across retail and dealer networks. With this validation, customers of Siebel Systems and Pegasystems can utilize Pegasystems' patented rules engine's process automation to drive their business processes and enable Straight-Through Processing (STP) of service requests, resulting in increased productivity and reduced servicing costs.

The integration of PegaWORKS with Siebel eBusiness Applications allows users to minimize manual work efforts, integrate front office and back office processes from point of contact to execution of work, and facilitate rapid response to changing business requirements by enabling business users to change the rules that drive workflow processes.

PegaINTEGRATOR is the product that enables Siebel eBusiness Applications users to invoke a PegaWORKS RULES ENGINE workflow through a frame in the Siebel client. Using this technology, organizations can deploy Pegasystems' preconfigured, industry-specific workflows for service and exception management or create custom workflow processes that meet their unique needs. The PegaWORKS RULES ENGINE and PegaINTEGRATOR are currently available and are licensed through Pegasystems Inc.

"The integration of PegaWORKS RULES ENGINE and PegaINTEGRATOR with Siebel eBusiness Applications allows our joint customers to automate their business processes," said Joe Friscia, Executive Vice President and General Manager of Pegasystems. "This increases user productivity and improves customer service, while decreasing costs."

"Pegasystems' pre-configured workflows reduce implementation time and costs," said Michael Straub, Alliances Technical Director for Siebel Systems. "The patented and extensible Pegasystems rules engine is highly flexible and configurable, and enables Siebel Systems' customers to rapidly adapt to changing business requirements, just as they demand."

Siebel Systems forms alliances with proven technology leaders to deliver tangible business benefits throughout the enterprise. By choosing Siebel eBusiness Applications and validated partner solutions, Siebel Systems' customers can pursue a best-of-class software acquisition strategy and quickly deploy the best solution available. The Siebel Validation Program applies rigorous technical scrutiny to evaluate the integration of third-party solutions with Siebel eBusiness Applications. Integrations that meet the rigorous standards of Siebel Systems' testing criteria are validated and documented by the Siebel Alliance Program.

Forward-Looking Statements

Certain statements contained in this press release may be construed as "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. The words "believe," "expect," "hope," "anticipate," "plan" and similar expressions identify forward-looking statements, which speak only as of the date the statement was made. The company does not undertake and specifically disclaims any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These statements are based on current expectations and assumptions and involve various risks and uncertainties, which could cause the Company's actual results to differ from those expressed in such forward-looking statements. These risks and uncertainties include impact of pending regulatory proceedings, difficulty in predicting the completion of product implementations and consequently the timing of revenue recognition, the inability to attract and retain key employees, reliance on key third-party relationships, management of the Company's growth, and other risks and uncertainties. Further information regarding these and other factors which could cause the Company's actual results to differ materially from any forward-looking statements contained in this press release is contained in the Company's Quarterly Report on Form 10Q for the quarter ended June 30, 2002 on file with the Securities and Exchange Commission. Investors are cautioned not to place undue reliance on such forward-looking statements and there are no assurances that the matters contained in such statements will be achieved.

NOTE: Pegasystems is a registered trademark of Pegasystems Inc. Other product and company names may be trademarks of their respective owners.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

All trademarks are the property of their respective owners.

The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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