Pegasystems Announces New Merchant Dispute Management Solution
CAMBRIDGE, MA – November
19, 2009 – Pegasystems Inc. (NASDAQ: PEGA), the
leader in Business Process Management (BPM) software solutions, today announced a new version of the company’s
industry-leading Smart Dispute™ framework. With over 60% of the
world’s credit card disputes volume currently handled by Pegasystems BPM
software, this new industry framework delivers Pegasystems’ powerful dispute
management capabilities to acquirers.
Smart Dispute for
Acquirers is the first enterprise-class, global dispute management solution
that addresses the needs of acquirers, powered by Pegasystems’ award-winning SmartBPM® suite. Smart Dispute for Acquirers provides
organizations with dynamic, rules-based workflows that enable differentiated
treatment of merchants and association schemes, ensuring compliance and proper
treatment of merchant preferences. The
workflows also enable automatic resolution of basic disputes, enabling
organizations to focus resource efforts towards priority cases. Smart Dispute
for Acquirers also includes a merchant facing Web-portal, case status updates and
real-time merchant response to open cases.
/ Key Facts:
- Rules-based process automation – Reduces processing time
by automating activities such chargeback and retrieval code validation,
duplicate checks, timeliness validation, as well as automatic write-off of
- End-to-end case management – Ensures timely completion of processing activities in
line with guidelines dictated by card associations, local governments, and
- Merchant Portal – Provides an
online, Web-based portal where merchants can check status of disputes and
respond to acquirer requests for information about the dispute.
Intent-led Dispute Resolution Advisor – An intuitive, intent-driven, review portal which advises
the case manager on appropriate resolutions based on intelligence around
association rules and other corporate policies.
- Built-in internationalization capabilities – Enables the deployment of a single, global platform
with regional specializations, including compliance rules, multi-language user
screens, tailored correspondence, and multiple card schemes.
Packaged components built to be customized and extended –
Delivers industry best practices and
accelerates delivery time.
- Documentation Generator – Automatically generates correspondence to merchants and
card associations as necessary throughout the resolution process.
- Accounting Module – Automatically
manages sub-ledger accounting throughout the dispute process.
Tony Young, Director
of Financial Services Industry Solutions at Pegasystems:
“Over the past 23
years, Pegasystems has been providing significant value to the leading card issuers
in the world, helping them to automate processes and manage the customer
experience across product and regional differences. During that time, acquirers have leveraged
the flexibility of the SmartBPM suite and Smart Dispute framework to meet their
needs. We are thrilled to announce that
we now have a solution specifically developed for acquirers, enabling faster
time-to-market and improved operational efficiency.”
Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at www.pega.com.
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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.
Lisa Pintchman Rogers
VP, Corporate Communications
Director, Corporate Communications
Sr. Manager, Public Relations
Director, Corporate Communications
+44 (0) 118 9651 660
PR & Communications Manager
+44 (0) 118 9398 584
One Rogers St.
Cambridge, MA 02142
Phone +1 617-374-9600
Fax +1 617-374-9620