Pegasystems and Systor Strengthen Strategic Alliance

CAMBRIDGE, Mass., May 22 — Pegasystems Inc. (Nasdaq: PEGA) today announced that Systor, a leading systems integrator in Europe, has become a Pegasystems Certified Solutions Provider (PegaCSP). As a result, Systor will market Pegasystems' CRM and rules-based process automation solutions across financial services organizations in Europe. Systor and Pegasystems are jointly managing a number of implementations of Pegasystems CRM solutions at several major European banks.

The partnership between Systor and Pegasystems has continued to strengthen over the last eight months following the announcement of their strategic alliance agreement at Sibos in September 2000. The alliance brings together Pegasystems' proven technology in rules-based process automation and CRM, with Systor's business expertise, technical and systems integration skills. Having achieved the status of a PegaCSP, Systor's implementation consultants, workflow architects, sales staff and project managers are fully trained to implement and support Pegasystems' CRM solutions.

"Although we have worked successfully with Pegasystems for some time, it is a real milestone for us to become a Certified Solution Provider of their technology," says Felix Aeschlimann, Member of the Executive Board, Systor. "The joint partnership enables us to strengthen our foothold in the European banking market by working alongside such a strong vendor in this marketplace. We look forward to working on further projects together."

Moving forward, Systor will be seeking to grow its support infrastructure and capabilities through further training and involvement in Pegasystems projects. The new structure has enabled Systor to work more closely with Pegasystems and become experts in rules-based process automation and CRM technology.

"Our alliance with Systor strengthens and confirms our increasing customer base across Europe," said David Wells, Vice President and Managing Director, North American and European Service, Pegasystems. "With our advanced process automation technology for CRM, and Systor's understanding of our products and services, we can support any organisation requiring an effective customer service strategy. We will also be looking into further opportunities which may include some potential joint product development."

Pegasystems technology is designed to capture the best practices in customer care of key vertical markets. Powered by Pegasystems' rules-driven process automation, PegaCRM offers capabilities to integrate web, call centre and other channels to facilitate consistent, seamless customer service across multiple channels while allowing real-time personalisation of each customer's service experience. Pegasystems and its partners can help companies maximize return on investment from their CRM strategies.

About Systor

Systor is a major vendor-independent European IT general contractor. More than 2000 business and IT specialists provide intersectoral solutions and services with a particular focus on e-business and the financial services industry in Switzerland, Germany, and the USA. Global players in the banking and insurance sectors, trade and industry, telecommunications and the media as well as the services industry and the public sector benefit from Systor's broad-ranging offering, strong vertical integration in production and short time to market. Systor has international expertise in its selected market segments.

The Group covers the entire IT services value chain from business consulting to integration and implementation right up to application service providing. Specialists provide customer-specific implementation of innovative business and service solutions, using intelligent IT strategies and the latest technologies. Systor's customers benefit from a strongly developed power of implementation, years of experience in IT and highly specialized know-how. As a vendor-independent company, Systor works with partners who offer the perfect fit for the project in question or with companies selected by the customer.

The Systor portfolio ranges from e-business solutions such as Customer Relationship Management or e.Application Enabling to Enterprise Resource Planning and specific financial market solutions such as e.Pay, e.Finance, Risk & Portfolio Management and Securities Management. With its SAM product family, Systor also offers an internationally tried-and-tested solution for comprehensive IT security management. The Systor Group is owned by UBS Capital, the private equity business of UBS AG.

Forward-Looking Statements

Certain statements contained in this press release may be construed as "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. These statements involve various risks and uncertainties which could cause the Company's actual results to differ from those expressed in such forward-looking statements. These risks and uncertainties include the impact of pending regulatory proceedings, difficulty in predicting the completion of product implementations and consequently the timing of revenue recognition, the inability to attract and retain key employees, reliance on key third-party relationships, management of the Company's growth, and other risks and uncertainties. Further information regarding these and other factors which could cause the Company's actual results to differ materially from any forward-looking statements contained in this press release is contained in the Company's Quarterly Report on Form 10 - Q/A for the quarter ended March 31, 2001 on file with the Securities and Exchange Commission.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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