Pegasystems and Andersen Consulting Intend to Deliver Rules-Based Workflow Solutions to Financial Services Organizations

CAMBRIDGE, Mass., Dec. 4, 2000 — Pegasystems (NASDAQ:PEGA) and Andersen Consulting, which will be renamed Accenture on 01.01.01, today announced that they have signed a letter of intent to form an alliance to deliver leading-edge service-fulfillment solutions to financial services organizations in North America.

When finalized, the alliance is intended to leverage Andersen Consulting's solutions development and integration capabilities as well as Pegasystems' e-Customer Relationship Management (CRM) solutions to make it easier, faster and more efficient for financial services companies to fulfill customer orders and requests. Solutions offered under the alliance will help companies increase customer satisfaction and retention, reduce the financial risk associated with customer service, and help lower operating costs.

Pegasystems is a leading provider of rules-based workflow solutions that enable financial services firms to integrate call center, Internet, intranet and other channels for customer fulfillment needs.

Over the next six months, Pegasystems and Andersen Consulting intend to pursue a select number of joint clients. On the basis of their work together, the organizations will evaluate the mutual benefit of an alliance and plan to negotiate a definitive alliance agreement.

When finalized, the alliance is expected to:

  • Establish Andersen Consulting as a leading service delivery solutions provider in the North American financial services market.

  • Establish Pegasystems' rules-based, process-automation engine as a core component of Andersen Consulting's workflow solution.

  • Enable Andersen Consulting to develop its own rules-based, process automation and workflow applications, based on Pegasystems technology.

"Workflow and fulfillment processing are critical components of our customer service offering," said Arthur Sinensky, partner in Andersen Consulting's financial services practice who leads its CRM area. "We believe that Pegasystems will complement our CRM capabilities by adding an extra dimension — intelligent, sophisticated process automation. By teaming with Pegasystems, we will be able to offer financial services firms business solutions that leverage a sophisticated fulfillment engine to improve efficiency and customer service."

"Andersen Consulting has a history of providing its clients with the best CRM solutions available and we are pleased to be working with them," said Rick Jones, president, Pegasystems. "As we redouble our focus on the software licence aspect of our business, our relationship with Andersen Consulting will represent a major strategic delivery channel for us."

Andersen Consulting expects to leverage Pegasystems' rules-based, process-automation engine to enhance the firm's CRM capabilities by adding solutions that improve connectivity, consistency, and intelligence between back-office applications. These solutions make it easier and more efficient for financial services organizations to fulfill customer service requests. Pegasystems' engine also supports back-office capabilities such as transaction repair, research and adjustment functions, and investigations. As part of the alliance, it is intended that Andersen Consulting will take Pegasystems' solutions to select members of its blue-chip client base in banking, insurance, and securities.

About Andersen Consulting

On January 1, 2001, Andersen Consulting, the $8.9 billion global management and technology consulting organization, will change its name to Accenture (pronounced ak-SEN-chure, similar to "adventure," and stressing "accent" + "future"). The firm is reinventing itself to become the market maker, architect and builder of the new economy, bringing innovations to improve the way the world works and lives. More than 65,000 people in 48 countries deliver a wide range of specialized capabilities and solutions to clients across all industries. Under its strategy, the firm is building a network of businesses to meet the full range of client needs — consulting, technology, outsourcing, alliances and venture capital. Andersen Consulting's home page address is

Forward-Looking Statements

Certain statements contained in this press release may be construed as "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. These statements involve various risks and uncertainties which could cause the Company's actual results to differ from those expressed in such forward-looking statements. These risks and uncertainties include the impact of pending litigation and regulatory proceedings, material weaknesses in the Company's financial control environment, difficulty in predicting the completion of product implementations and consequently the timing of revenue recognition, the inability to attract and retain key employees, reliance on key third-party relationships, management of the Company's growth and other risks and uncertainties. Further information regarding these and other factors which could cause the Company's actual results to differ materially from any forward-looking statements contained in this press release is contained in the Company's 1999 annual report on Form 10-K/A on file with the Securities and Exchange Commission.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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