Leading Healthcare Organizations Recognized by Pegasystems for Innovations and Business Transformation

CAMBRIDGE, Mass. – June 18, 2012 – Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) and software for customer centricity, today announced that it has recognized a select group of world-class healthcare organizations for their innovations and customer-centric approach to business transformation.  Tenet Healthcare, TMG Health, TriWest Healthcare Alliance and UnitedHealth Group were given awards at Pega’s thought leadership event, PegaWORLD, just as America’s Health Insurance Plans (AHIP) Institute 2012 approaches on June 20-22 in Salt Lake City.

The award-winners are:

  • Tenet Healthcare won the Innovator of the Year Award, given to those that have discovered new and effective ways to leverage Pega BPM and Build for Change® technology to create competitive advantages.
  • TMG Health won the Business Impact Award, given to organizations that have achieved staggering results via quantifiable business returns after deploying Pega BPM.
  • TriWest Healthcare won the Customer Experience Award, given to organizations that have driven brand loyalty by harnessing the power of Pega BPM.
  • UnitedHealth Group won the Vision Award, given to organizations using Pega technology to execute bold and far-reaching visions.

Pega is committed to helping payers, hospitals, pharmacy benefit managers, physician groups and life sciences organizations transform healthcare by providing software that drives service excellence, strong collaboration across the ecosystem and increased efficiencies in operations amid widespread industry reform.  Pega also plays a strong role in promoting innovation by hosting collaborative leadership forums such as PegaWORLD, and the upcoming  Annual Collaborative Healthcare Summit on October 24, in Boston, Mass.  Pega, a Presidential sponsor at AHIP Institute, will host two sessions there:

  • From Individual Enrollment to Health Insurance Exchange – Using BPM Technology for BPO Healthcare Services featuring TMG Health and Pega at 7 a.m. on Thursday, June 21.
  • ACO Panel Video featuring participants from IDC Health Insights, Intermountain Healthcare, Accenture and Pega, being recorded on-site and shown throughout the conference.

Pegasystems technology is used by 13 of the 15 largest health payers, more than 65% of the Blues network, many leading provider organizations and most of the largest pharmacy benefit managers.


Quotes & Commentary:

Scott Lundstrom, Group Vice President, IDC Health Insights

“The most successful healthcare companies are readily embracing technology to better equip themselves for changes that are not only taking shape now, but also for further change on the horizon.  These organizations are able to provide superior and consistent customer service while simultaneously improving their operations and reducing costs.” 

Keith Dayton, Senior Director, Healthcare, for Pegasystems

“We’re happy to recognize these well-run organizations for the myriad of different ways they’re using Pega technology to improve outcomes, streamline operations and increase customer satisfaction.  Our well-established customer base continues to innovate and gain competitive advantages amid a fast-changing industry landscape.”


Supporting Resources:

To read more about Pega customer successes in healthcare, visit: https://www.pega.com/solutions/by-industry/healthcare/customer-success

For more information on Pega’s market-specific solutions, visit: https://www.pega.com/solutions/by-industry/healthcare


About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at www.pega.com.

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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