Government Agencies Increase Accuracy of Assistance Payments and Eliminate Wasteful Spending with Pegasystems

CAMBRIDGE, Mass. – May 5, 2011Pegasystems (NASDAQ: PEGA), the leader in business process management (BPM) solutions, today announced the release of its Enrollment and Eligibility Foundation to meet the increased demands that government agencies have for delivering social services and assistance to citizens.  The solution reduces improper payments and waste, and helps agencies comply with new laws and regulations by combining industry-leading case management with proven success in providing enrollment and eligibility solutions.


With the Improper Payment Elimination and Recovery Act, the Obama administration is mandating agencies that manage benefit programs remove nearly $50 billion in improper payments by 2012.  Most agencies are using outdated technologies which lack the intelligent automation and dynamic case handling that can detect and eliminate improper payments, according to a recent industry survey.

Pegasystems gives agencies and systems integrators its market-leading technology to meet this challenge with:

  • Intelligent automation – automating manual tasks removes costs; using intelligent business rules can detect errors humans miss, reducing improper payments.
  • Dynamic case management – holistic case management gives case managers the ability to handle ad hoc work, easily track exceptions and launch investigative sub-cases all in one place, further improving the accuracy of assistance payments and quality of services delivered.


Pegasystems’ solution is ideal for addressing the systems modernization challenge. Agencies that stand to benefit typically handle citizen services in programs such as Medicare, unemployment insurance, Women, Infants and Children (WIC), and Temporary Assistance for Needy Families (TANF), as well federal programs including Social Security and the Veterans Administration.


Quotes & Commentary:

Thom Rubel Vice President of Research, IDC Government Insights

“There really are big expectations internally and externally for government agencies around operational efficiency and citizen service. In both cases, there’s a huge opportunity for government organizations to address this demand through existing information, technologies, strategies and solutions that both increase efficiency and productivity by addressing inconsistencies, among other shortcomings.”


Dave Dantus, Principal, Government Solutions at Pega

“Government agencies are backed into a corner, with significant pressures to do more with less and recent legislation, forcing them to become more efficient.  In today’s tight economy, they’re in a tenuous position of having to simultaneously meet growing demands for improved constituent service, lower costs, and greater transparency.  They need to rapidly deliver results, and Pega is enabling them to do just that.  With Build for Change® technology that empowers them, agencies can more effectively respond to the myriad of changes, whether they are driven by future legislation, policy changes, or budget cuts.”


Supporting Resources:

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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