Folksam Selects Pegasystems to Transform Customer Experience and Drive Efficiency Improvement

Stockholm, Sweden, 27 May 2010 - Folksam, Sweden’s second largest insurance company with over four million commercial and domestic customers and a premium income of SEK 22.6 billion in 2008, has selected Pegasystems’ (NASDAQ: PEGA)SmartBPM® solution to drive major change throughout its claims operation.

The first project will focus on household insurance,and is designed to significantly improve the customer experience by simplifying the claims process. This project will also streamline operations across the company’s five major claims centres throughout Sweden.

"Pegasystems SmartBPM is ideally designed to meet the goals of our broader business transformation initiative, by bringing together the business and IT in a collaborative approach to solutions design and development," says Folksam’s CIO, Gunnar Froderberg.  "Importantly, Pegasystems will allow us to become self-sufficient in the use of the BPM tool, empowering our business people to take control of the change process - without the need to understand complex IT coding or documentation."

David Wells, VP and Managing Director of EMEA, Pegasystems agrees and adds: "In an increasingly competitive Nordic insurance market, companies like Folksam are constantly looking for innovative ways to attract new customers, bring products to market quicker and manage ever-shorter change cycles."

"In response, Pegasystems’ revolutionary Build for Change® technology will enable Folksam’s employees to respond much more quickly to evolving business challenges, to cost-effectively drive excellence in customer claims management."


About Folksam

Folksam is a mutual insurance company that offers insurance policies, savings and loan opportunities for every need. In Sweden, one in every two people, one in every two homes, one in five cars and 90% of people playing sports are insured with Folksam. Folksam works proactively on traffic safety, external corporate governance and the environment to help create a sustainable society and security for the individual. Find out more at

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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