Financial Services Institutions Transform Customer Service for Corporate Clients with Pegasystems
CAMBRIDGE, Mass. – September 12, 2011 – Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) and software for customer centricity, today announced a significant upgrade to its customer relationship management (CRM) offerings for financial services. Pega’s CPM for Treasury, Securities and Transaction Banking solution drives significant operational cost efficiencies while providing superior customer service consistently across all products and geographies.
The solution gives financial institutions a banking platform of the future by delivering a comprehensive, customer-centric view across products, regions and channels that can predict and adapt to customers’ needs. Strong case management capabilities support everything from service requests to sophisticated self-service capabilities. This enables financial services organizations to not only strengthen relationships with their clients, but also maximize their share of wallet with service-generated revenue.
Corporations, in deciding where to place their business, have prioritized ease of access to service and information across channels as critical to the selection process, and the most successful banks are ones embracing this trend. Based on a 2010 joint survey by Finextra Research and Pega, nearly half of all corporate respondents had reduced their business with one or more banks due to inconsistent customer service and lack of appropriate self-service tools. What’s more, nearly seven out of ten would consider switching banks for better customer service related to on-boarding.
Quotes & Commentary:
Adi Bachar-Reske, Financial Services Industry Marketing Director, Pegasystems
“There are an ever-increasing number of global corporations that want more value from their banking relationships, and they are growing impatient when their needs aren’t met. But many banks are still trying to get by today with inflexible legacy system assets that impede their ability to execute effectively. Advanced BPM, CRM and Case Management technologies are a ‘must’ in order to provide the banking platform of the future, which delivers the high-quality customer service capabilities that so many financial services corporations are demanding.”
To see more information about Pega’s banking solutions, visit: https://www.pega.com/solutions/by-industry/financial-services.
To learn more about Pega’s CRM solutions, visit: https://www.pega.com/solutions/by-industry/financial-services/customer-relationship-management.
Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at www.pega.com.
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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.
Lisa Pintchman Rogers
VP, Corporate Communications
Director, Corporate Communications
Sr. Manager, Public Relations
Director, Corporate Communications
+44 (0) 118 9651 660
PR & Communications Manager
+44 (0) 118 9398 584
One Rogers St.
Cambridge, MA 02142
Phone +1 617-374-9600
Fax +1 617-374-9620