Energy Companies Now Able to Manage Critical Incidents More Efficiently with Pegasystems

CAMBRIDGE, Mass. – October 19, 2011 – Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) and software for customer centricity, today announced a new solution that gives energy organizations more process control, better coordination and improved resolution times to industrial accidents, unplanned maintenance outages and weather calamities, such as hurricanes.  Pega’s solution, built upon our industry-leading dynamic Case Management capabilities, enables energy companies to lower risk and costs by resolving incidents effectively and efficiently.


Improving incident management processing is a key priority for energy executives, on the heels of several recent high-profile mishaps in the industry.  In order to make intelligent decisions that minimize injuries or environmental damage, energy organizations need to quickly gather and assess critical information, and have standardized, yet flexible, automated responses in place.  Energy companies need complete control and visibility – from inception and resolution to analysis and regulatory compliance– so they can make intelligent decisions at every step in the incident management process. 


The Pega solution drives better decisions related to health, safety, security, and environmental incidents and improves business outcomes in the energy industry by:


  • Enabling quick, flexible responses during incident resolution to reduce injuries, damages and costs

  • Supporting real-time, multi-channel communications to significantly improve coordination efforts and ensure timely reporting

  • Providing advanced decisioning to predict the likelihood of future occurrences to lower risk and costs

  • Capturing lessons learned and facilitating compliance with government regulations and reporting requirements


Successful incident management requires business processes to be flexible, based on rapidly changing events, whether planned or unplanned.  Pega’s Build for Change® technology provides predictive analytics that adjust processes in real-time to deliver the next-best action based on key data inputs, empowering organizations to be more agile and responsive to fast-changing conditions.


Quote & Commentary:


Tim Niziol, Principal, Energy Industry Solutions, Pegasystems

“Today’s energy companies need to have the ability to quickly gather and assess critical information so they can make informed decisions to rapidly changing situations.  This is critical so they can respond quickly, limit damages, and determine corrective actions after the incident.  Pega’s advanced technologies, including process automation, predictive analytics and dynamic case management, are a ‘must’ in order to truly achieve success.”


About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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