Electric Insurance Chooses Pegasystems SmartBPM Suite
CAMBRIDGE, Mass., July 17, 2006 — Pegasystems Inc. (Nasdaq: PEGA), the leader in unified process and rules technology, today announced that Electric Insurance Company, a leading personal lines insurance carrier, is using Pegasystems SmartBPM™ Suite to optimize its customer service operations. Originally incorporated in 1966 to serve the needs of General Electric's employees, Electric Insurance today provides auto, homeowners, renters, condo and umbrella insurance to general consumers through its independent agent channel and direct-to-consumer website and call centers.
Pegasystems' PegaRULES Process Commander® (PRPC) offers an end-to-end, process-oriented approach to customer service with flexible decision and process rules that integrate front- and back-office systems. Deployed in less than six months, PRPC provides Electric Insurance service representatives with guided processing and context-specific advice to strengthen customer relationships. "We pride ourselves on being able to offer a full suite of insurance products and outstanding customer service," said Jack Schumaker, Vice President, Call Center Operations, Electric Insurance Company. "Pegasystems significantly helps us in this effort by delivering a solution that allows our service representatives to anticipate and resolve customer needs in an efficient, high quality manner. This is a catalyst in putting our customers' needs first and to staying competitive."
"We are delighted to add Electric Insurance to our client roster of innovative organizations that are raising the bar with near real-time business process management," said Leon Trefler, Managing Director, North American Sales, Pegasystems. "We have proven time and again we understand the demands not only of the insurance industry, but also of the customer service process."
About Electric Insurance
Electric Insurance Company offers personal lines insurance products at competitive rates with outstanding customer service. Originally incorporated in 1966 to serve the needs of General Electric's (GE's) employees, Electric Insurance today provides auto, homeowners, renters, condo and umbrella insurance to general consumers through its independent agent channel and direct-to-consumer website and call centers. The Company is a direct benefit provider of Personal Excess Liability insurance for the GE workforce as well as an insurer, reinsurer, and third-party administrator for many of GE's insurance programs. Electric Insurance manages approximately $160 million in personal lines premium for nearly 125,000 policyholders and holds solid credit ratings of "A-/Excellent" from A.M. Best and "A/Strong" from Standard & Poor's. For more information, visit http://www.electricinsurance.com or call 1-800-227-2757.
Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at www.pega.com.
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Lisa Pintchman Rogers
VP, Corporate Communications
Director, Corporate Communications
Sr. Manager, Public Relations
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