Care Management Organization of Montefiore Medical Center Selects Pegasystems to Help Improve Patient Health

Cambridge, MA – February 25, 2010 – Pegasystems, Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) software solutions, today announced that CMO, The Care Management Company™ of Montefiore Medical Center, has selected Pegasystems’ Care Management Solution Framework (CMF) to transform its current and evolving processes into stronger business assets.  Built expressly for healthcare organizations, the Care Management Framework leverages Pegasystems unified SmartBPM® platform to optimize the entire care management continuum so organizations can increase productivity and reduce costs.

CMO,a strategic subsidiary of the Montefiore health system that specializes in medical management, risk management and administration for its nearly 180,000 members, is using Pegasystems to provide high-quality, personalized care.  Montefiore ranks among the top one percent of all U.S. hospitals for investments in medical innovation and cutting-edge technology.  Its unique combination of "state-of-the art" technology and "state-of-the-heart" medical and nursing care in a teaching and research environment enables access to world-class medical experts, in concert with the newest and most innovative treatments, providing exceptional care.

Highlights / Key Facts:

CMF is a highly configurable, patient-centric BPM solution which leverages the value of highly skilled care professionals to deliver appropriate care to individuals.  Organizations leveraging it can reduce overall care management complexity, cut utilization costs and reduce cost of care management program development by 40-60 percent. From a single unified portal, CMF allows organizations to efficiently develop and manage high-touch programs, customize and deliver care plans, while directing utilization management, disease management and case management specialties.  CMF also automates the creation and on-going improvement of personalized care management programs, and gives care professionals the ability to provide whole-person care and collaborate in real-time with the entire patient network.It also boasts integration with industry-leading clinical content that helps healthcare payers and providers improve the quality of clinical outcomes.

Pegasystems’ BPM solutions are widely used by major healthcare organizations including the three largest US health plans, two of the four largest pharmacy benefit managers, several leading healthcare delivery systems and a number of US government agencies.  Healthcare transactions for more than one of every two Americans, including members from over 90% of the Blues network, are handled with Pegasystems technology.

Supporting Quotes:

"We are thrilled to implement Pegasystems’ Care Management Framework to further improve our award-winning services that are on the cutting edge of the industry," said Stephen Rosenthal, President of CMO and Corporate Vice President of network care management at Montefiore Medical Center. "Pegasystems provides an innovative, best-of-breed solution that enables Montefiore to rapidly respond to the needs of our members and patients.  From its inception, CMO has offered a unique, caring approach to healthcare management, blending clinical care management with financial and administrative services."

Mark Manning, Managing Director of Healthcare Provider Solutions, Pegasystems, said, "It’s exciting to see Pegasystems transformational solutions being embraced by prestigious and innovative healthcare institutions such as Montefiore Medical Center and CMO, The Care Management Company. Pegasystems' proven technology is perfectly suited to handle the critical and fast-paced change that the healthcare industry is facing."

Supporting Resources:

Care Management Solution Framework Data Sheet

More Information on Pegasystems’ Healthcare Offerings

Pegasystems and Milliman Care Guidelines Deliver Next-Generation Capabilities for Care Management

About CMO, The Care Management Company

CMO, The Care Management Company™, is an innovative provider of integrated healthcare management solutions. The company’s comprehensive services are designed to manage and improve the process, quality and continuity of healthcare while successfully managing medical expenses and improving patient outcomes. CMO is one of the first provider-driven healthcare management companies with the infrastructure and expertise to assume financial accountability for a patient population and successfully manage the delivery of high quality clinical services. As a subsidiary of Montefiore Medical Center, The University Hospital and Academic Medical Center for the Albert Einstein College of Medicine, CMO has access to world leaders in healthcare, healthcare information technology, academic medicine and clinical research.  For more information, visit

About Pegasystems

Pegasystems, the leader in Business Process Management, provides software to drive revenue growth, productivity and agility for the world's most sophisticated organizations. Customers use our award-winning SmartBPM® suite to improve customer service, reach new markets and boost operational effectiveness.

Our patented SmartBPM technology makes enterprise applications easy to build and change by directly capturing business objectives and eliminating manual programming. SmartBPM unifies business rules and processes into composite applications that leverage existing systems -- empowering business people and IT staff to Build for Change®, deliver value quickly and outperform their competitors.

Pegasystems’ suite is complemented by best-practice frameworks designed for leaders in financial services, insurance, healthcare, government, life sciences, communications, manufacturing and other industries.

Headquartered in Cambridge, Mass., Pegasystems has offices in North America, Europe and Asia. Visit us at

All trademarks are the property of their respective owners.



About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

All trademarks are the property of their respective owners.

The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


Press Kit


Media Contacts

Lisa Pintchman Rogers
VP, Corporate Communications
[email protected]
+1 617-866-6022

North America:
Sean Audet
Director, Corporate Communications
[email protected]
+1 617-528-5230

Ilena Ryan
Sr. Manager, Public Relations
[email protected]
+1 617-866-6722

Joanna Richardson
Director, Corporate Communications
[email protected]
+44 (0) 118 9651 660

Jon Brigden
PR & Communications Manager
[email protected]
+44 (0) 118 9398 584

Pegasystems Inc.
One Rogers St.
Cambridge, MA 02142
Phone +1 617-374-9600
Fax +1 617-374-9620