American National Insurance Company Expands Use of BPM with Pegasystems
CAMBRIDGE, Mass. – March 6, 2007 – Pegasystems Inc. (Nasdaq: PEGA), the leader in unified process and rules technology, today announced that American National Insurance Company (Nasdaq: ANAT) has expanded its use of business process management through Pegasystems’ SmartBPM Suite® to drive efficiency and deliver continuous improvements across the organization.
With Pegasystems, ANICO has made significant improvements in contact center performance by enabling legacy system data reuse, reducing agent training time, ensuring consistent delivery of information and eliminating redundant work processes. The latest version of the SmartBPM Suite, in concert with the Customer Process Manager (CPM) framework for customer service, will enable ANICO to realize additional benefits and drive future results.
“Pegasystems is one investment that has clearly paid dividends. Its BPM suite has provided significant performance gains in our contact centers and directly helped service ANICO’s policyholders and agents,” said Gary Kirkham, vice president and director, Planning and Support, ANICO. “We’re excited to start the next phase of our BPM journey. We will automate the processes and rules supporting our Security Help Desk. This pilot project will pave the way for the eventual migration of all our operational contact centers. We are very confident that Pegasystems’ technology will continue to yield great results.”
After the initial deployment of Pegasystems technology in one contact center in 1998, ANICO quickly realized the vast benefits BPM could deliver for the profitable 102 year-old, leading provider of life, property, casualty, credit and health insurance. ANICO has since expanded its use of Pegasystems to the majority of the contact centers for its Home Office operation. All significant metrics, such as abandonment rates, average speed of answer and average handling time have improved by double digits.
“ANICO’s long term success is proof positive of what companies can do when they partner with Pegasystems to provide business users with better access and more precise control over their business processes,” said Leon Trefler, managing director of sales, Pegasystems. “ANICO’s proven results not only illustrate Pegasystems deep experience in the insurance market, but they also demonstrate the how strong a tool BPM can be for both business and IT.”
American National Insurance Company is headquartered in Galveston, Texas. American National has over $17.7 billion in assets and is rated A+ (Superior) by A.M. Best Company, and AA (Very Strong) by Standard & Poor’s. The American National family of companies offers a broad line of products and services, which include life insurance, annuities, health insurance, credit insurance, pension plan services and property and casualty insurance for personal lines, agribusiness, and targeted commercial exposures. American National’s major insurance subsidiaries include American National Life Insurance Company of Texas, Standard Life and Accident Insurance Company, Garden State Life Insurance Company, American National Property and Casualty Company, American National de Mexico, Compania de Seguros de Vida, S.A. de C.V. and the insurance subsidiaries of Farm Family Holdings, Inc. consisting of Farm Family Life Insurance Company, Farm Family Casualty Insurance Company, and United Farm Family Insurance Company.
Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at www.pega.com.
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