American National Insurance Company Expands CRM Capabilities to the Web with Pegasystems

CAMBRIDGE, Mass., Jun. 26, 2001 — Pegasystems Inc. (Nasdaq: PEGA) today announced that American National Insurance Company (Nasdaq: ANAT), a Pegasystems customer since 1998, has expanded their Pegasystems Customer Relationship Management (CRM) implementation to include the Web component of PegaCRM. Credit insurance customers can now get up-to-date policy and claims information however they choose: over the Web, by phone or through authorized agents. By deploying policy and claims related information over the Web, the Pegasystems' solution is helping to increase customer satisfaction and loyalty.

The Web-based component of Pegasystems' rules-driven solution allows agents to perform claim status and other credit insurance inquiries over the Web. By providing quick and reliable access to information over the Web, licensed agents can use a standard Web browser to check on claim status, review policy coverage details and pertinent claim and policy information. The PegaCRM Web solution helps deliver seamless, consistent information across all banks, credit unions, auto dealers, furniture stores and finance companies served by the Credit Insurance Division. With Pegasystems' rules driven process automation technology, the Credit Insurance Division can extend its service reach across many time zones and many customers.

"Expanding our Pegasystems solution to include Web capabilities was a clear choice based on the reliability, compatibility and high quality of our existing PegaCRM implementation," remarked Charles H. Addison, Senior Vice President, Systems Planning and Computing Division, American National Insurance Company. "Incorporating the Web component to our current PegaCRM suite generates not only an increased return on our software investment, but also provides ANICO with a competitive advantage that benefits our agents and their customers."

"By providing agents with innovative, Web based services, one of the nation's most prestigious insurance companies is validating Pegasystems leadership as the company that makes CRM work said Joe Friscia, Executive Vice President of Sales and Service, Pegasystems. With the PegaCRM Web component, ANICO is leveraging the power of a rules-driven solution to deliver best business practices and the highest level of customer care and convenience."

About American National Insurance Company

American National Insurance Company is headquartered in Galveston, Texas. American National has over $10 billion in assets and is rated A+ (Superior) by A.M. Best, and AA+ (Very Strong) by Standard & Poor's. The American National family of companies offers a broad line of products and services, which include individual and group life and health insurance, and annuities; personal lines property and casualty insurance; and credit insurance. Mutual funds and variable products are also available through registered representatives of a subsidiary broker-dealer. American National's major insurance subsidiaries include American National Life Insurance Company of Texas, Standard Life and Accident Insurance Company, Garden State Life Insurance Company, American National Property and Casualty Company, American National de Mexico, Compania de Seguros de Vida, S.A. de C.V. and the newly acquired insurance subsidiaries of Farm Family Holdings consisting of Farm Family Life Insurance Company, Farm Family Casualty Insurance Company, and United Farm Family Insurance Company.

Forward-Looking Statements

Certain statements contained in this press release may be construed as "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. These statements involve various risks and uncertainties which could cause the Company's actual results to differ from those expressed in such forward-looking statements. These risks and uncertainties include the impact of pending regulatory proceedings, difficulty in predicting the completion of product implementations and consequently the timing of revenue recognition, the inability to attract and retain key employees, reliance on key third-party relationships, management of the Company's growth, and other risks and uncertainties. Further information regarding these and other factors which could cause the Company's actual results to differ materially from any forward-looking statements contained in this press release is contained in the Company's Quarterly Report on Form 10-Q/A for the quarter ended March 31, 2001 on file with the Securities and Exchange Commission.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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