ADVISORY/Pegasystems to Speak At the DCI CRM Conference

WHO:   Pegasystems (NASDAQ: PEGA), a leading 
software company that provides rules-driven process 
automation software.
WHAT:  DCI Customer Relationship Management (CRM) 
Conference and Exposition.
WHEN:  June 19th - 21st, 2002.
WHERE: Pegasystems will be exhibiting in Booth #1500 
at the Hynes Convention Center, Boston, MA.
WHY:   Alan Trefler, CEO and founder, Pegasystems and 
       Jeff Glynn, vice president, Community Banking,
       Riggs Bank, will conduct a case study presentation,
       "Using Business Rules to Boost Customer Contact
       Center Offerings," on June 19th from 3:00 p.m.
       to 3:50 p.m. Attendees will have the opportunity to
       learn how Pegasystems' rules-driven process
       automation software has helped Riggs Bank to increase
       efficiency, to improve customer service, and to achieve
       customer satisfaction.  Participants can also attend two
       panel sessions featuring Pegasystems' speakers.
       Attendees will learn about various technology trends
       and issues during the panels, "eCustomer:
       Why the Web Is Integral to CRM," on June 20th from
       12:30 p.m. to 1:15 p.m., and "Integrating the Internet
       and Call Center Technologies," on June 20th from
       2:15 p.m. to 3:00 p.m.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


Press Kit


Media Contacts

Lisa Pintchman Rogers
VP, Corporate Communications
[email protected]
+1 617-866-6022

North America:
Sean Audet
Director, Corporate Communications
[email protected]
+1 617-528-5230

Ilena Ryan
Sr. Manager, Public Relations
[email protected]
+1 617-866-6722

Joanna Richardson
Director, Corporate Communications
[email protected]
+44 (0) 118 9651 660

Jon Brigden
PR & Communications Manager
[email protected]
+44 (0) 118 9398 584

Pegasystems Inc.
One Rogers St.
Cambridge, MA 02142
Phone +1 617-374-9600
Fax +1 617-374-9620